Implementation Manager

Are you an experienced professional with a passion for managing complex integrations and driving continuous improvement? MaPS are seeking a Implementation Manager to join their dynamic team
Here is an insight to the Pensions Dashboard Programme:
Pensions dashboards will enable people to access key information about all of their UK pensions, private and State, in one place online, revolutionising how people engage with their pensions throughout their lives. Enabling the delivery of pensions dashboards will require up to 52m adults in the UK to be connected with up to around 43,000 pension providers and schemes to search for their pensions.
Development work by industry has already taken place, as a concept. The goal is now to turn it into a delivery solution for the benefit of UK citizens. MaPS has created a Pensions Dashboards Programme (PDP) which will be responsible for delivering the digital architecture and governance framework that will allow multiple parties to be connected as part of the pension’s dashboards ecosystem. This hugely significant development has the potential to improve the financial wellbeing of millions of people.
The programme is comprised of an Industry Steering Group and a supporting Programme team within MaPS. The Programme is working in close partnership with DWP, TPR and FCA who all have related delivery responsibilities. Industry has had, and will continue to have, a crucial role to play in designing and developing the necessary components to make pensions dashboards possible., The Implementation Manager will report directly to Head of Business Readiness. In this role you will be responsible for the following;
+ Proactively own the scheduling and subsequent connection of over 20 organisations into the pensions dashboard connection service.
+ Identify and address potential delays, optimising the schedule and developing contingency plans.
+ Document feedback and lessons learned to drive continuous service improvement.
+ Coordinate and document meetings, ensuring minutes are accurately recorded and stored.
+ Manage integration test environments, coordinating with technical teams to resolve issues.
+ Act as the Single Point of Contact for onboarding users, providing support and guidance.
+ Maintain strong relationships with stakeholders, ensuring regular communication and alignment.
+ Develop a thorough understanding of the technical infrastructure, including Salesforce, to provide support.
+ Monitor performance indicators, reporting on progress and using data-driven insights for decision-making.
+ Identify and manage risks, implementing mitigation strategies with a focus on proactive scheduling.

+ Demonstrated operational delivery expertise with a proven track record in managing complex processes.
+ Exceptional stakeholder management and communication skills, capable of aligning diverse groups.
+ Proactive problem-solving abilities, with strong critical thinking skills.
+ Expertise in scheduling and time management, with strong organisational skills.
+ Adaptability and resilience in a dynamic environment, comfortable with ambiguity.
+ Meticulous attention to detail, ensuring accuracy and quality.
+ Strong team collaboration and leadership, with experience in training and development., Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

+ At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -
o Caring
We care about our colleagues and people whose lives we are here to transform.
o Connecting
We will transform lives through our ability to make positive connections.
o Transforming
We are committed to transforming lives and make a positive societal impact.
About MaPS
At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.
About our people
We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.
Our inclusive working environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.
We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”
By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.
What Money and Pensions Service can offer you?
o Generous Annual Leave – 30 days plus Bank Holidays
o Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
o Interest-free loan to help you buy season tickets for buses and trains
o Cycle to work Scheme
o Subsidised eye test & flu jabs
o Life assurance scheme
o Give as you earn scheme
o Employee assistance programme (EAP)
o Enhanced family and sick pay
o Paid volunteering (2 days a year)
o Recognition Scheme
o Discounts portal to numerous retailers