Implementation Service Lead

Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months - this role is hybrid but with travel across the UK (main focus on North England / Scotland) including some overnight stays. Responsibilities of the role:

• Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process.
• Data Management: Manage and prepare data for successful implementations.
• Training & Support: Train and coach staff on new processes and systems.
• Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met.
• Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.
• Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges.
• Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.
  
  Essential:
• Full UK Driving Licence
• Experience working with multiple stakeholders
• Proficient in MS Office applications (Excel, Word, etc.)
• Self-directed with excellent communication and relationship-building skills
• Flexible with travel and working hours
Desirable:
• Agile Project Management Foundation Certification
• Relevant degree or equivalent work experience
• Knowledge of the social care sector and project management best practices
• Experience in large-scale digital project implementation
  
  In return for your dedication and commitment, you'll work in a sector that is truly rewarding with many benefits including:
• Hybrid working
• A supportive and dynamic team environment
• Opportunities for professional growth and development
• Wagestream
• DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
• Eye care vouchers
• Refer a friend scheme
• Competitive salary
• 25 days annual leave plus bank holidays and an additional day for your birthday
• Blue Light Card - Retail discount benefit scheme
• V-Assure, a free 24 hour, confidential and independent help line
• Life assurance
• Pension
Ready to make a significant impact and drive digital transformation? Apply today and be a part of our journey to enhance the quality of care we provide!