Implementation Service Lead
VOYAGE CARE, Upper Bucklebury, West Berkshire
Implementation Service Lead
Salary not available. View on company website.
VOYAGE CARE, Upper Bucklebury, West Berkshire
- Full time
- Temporary
- Onsite working
Posted today, 24 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 0d5eab1a6e8c48148a34da0039a4886c
Full Job Description
- This role requires nationwide travel therefore a full UK driving license is essential Fixed Term Contract for 12-18 Months Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months - this role is hybrid but with travel across the UK including overnight stays three to four times a week. Responsibilities of the role: - Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process. - Data Management: Manage and prepare data for successful implementations. - Training & Support: Train and coach staff on new processes and systems. - Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met. - Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues. - Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges. - Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.
Full UK Driving Licence - Experience working with multiple stakeholders - Proficient in MS Office applications (Excel, Word, etc.) - Self-directed with excellent communication and relationship-building skills - Flexible with travel and working hours Desirable: - Agile Project Management Foundation Certification - Relevant degree or equivalent work experience - Knowledge of the social care sector and project management best practices - Experience in large-scale digital project implementation
Benefits of joining the Voyage Care family: In return for your dedication and commitment, you'll work in a sector that is truly rewarding with many benefits including: - Hybrid working - A supportive and dynamic team environment - Opportunities for professional growth and development - Wagestream - DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation. - Eye care vouchers - Refer a friend scheme - Competitive salary - 25 days annual leave plus bank holidays and an additional day for your birthday - Blue Light Card - Retail discount benefit scheme - V-Assure, a free 24 hour, confidential and independent help line - Life assurance - Pension