Implementations Team Leader
Emarsys, City of Westminster
Implementations Team Leader
Salary Not Specified
Emarsys, City of Westminster
- Full time
- Permanent
- Onsite working
Posted today, 6 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: c3b69faa92d84fbdbc27a2a151e2acd2
Full Job Description
- Day to day management of the regional Implementations department
- Take full ownership of all opportunities and projects the Implementations team is working on
- Act as point of escalation for the team
- Ensure that team's KPIs are met and work with the team on overcoming challenges to constantly hit and overachieve KPIs
- Proactively and constantly identify areas of improvement and work with Head of Professional Services, Country Manager and functional heads to implement improvement plans
- Manage the pipeline of Sales translations into revenues according to contractual billable timelines
- Work closely with the Sales Director and Customer Success Director on aligning their teams to the same goals and work collaboratively on high value prospects and projects.
- Provide final review and sign off of completed projects
- Becomes the main advocate in the department to advocate best practice and adhering to processes
- Responsibility for monitoring and reporting to Head of Professional Services regarding delivery of projects
- Responsible for ensuring a seamless process flow between Implementations and other departments. Escalating issues in process that prevent best results to the Global team and providing improvement recommendations.
- Monitoring the headcount vs productivity ratio and providing regular reports to Head of Professional Services
At least 3 years' experience in managing full service, strategy or project management team - ideally with a SaaS Provider. - Knowledge of leadership and management principles as they relate to software or digital agency organizations
- Knowledge of human resources management
- Proven successful managerial track record is a must
- Previous experience in a client facing role is a must
- A keen understanding of data structures and workflow to aid clients in project scope and implementation requirements
- Previous hands on experience in project managing technically oriented projects is a plus
- Knowledge of the online marketing space is preferable
- Knowledge and previous experience of project management tools a plus.
- Experience speaking intelligently about, and working with, multiple industry verticals (retail, travel, entertainment, publishing, etc.)
- Strong interpersonal communication abilities along with project management expertise
- HTML, PHP, MYSQL is an added advantage
- Excellent English is a prerequisite
Emarsys is a fast growing global technology company who values innovation. Born in 2000, we provide a cloud-based software as a service (SaaS) to over 2,000 leading marketing organizations in over 140 countries focused on scaling truly personalized customer interactions regardless of channel (email, web, mobile, social). Emarsys continues to be the partner of choice for marketers because our 600+ team members in 15 offices are focused on engineering innovation into our platform, solving marketing challenges for our customers as a true partner, and helping one another succeed. If you are looking for a rewarding opportunity with a company that values professionalism, has a global footprint, is fast paced, and fun, we challenge you to invest your most important asset - your time - with us. The Professional Services department's main mission is to guide prospects from their pre-sales journey with a high end solution consultancy approach to ensure business goals are aligned with a scalable technical and strategic solution. After contract signup, Professional Services then take care of on-boarding the client through a structured project approach up to the point where the client is ready to use all contracted services. They are also responsible for providing billable services that increase product adoption and revenue generation. - A job with a dynamic and experienced team of professionals.
- A great working environment, with opportunities to work with and learn from some seriously talented individuals.
- Emarsys Academy - we empower Emarsys employees to inspire excellence by developing their knowledge and skills.
- A company with an international outlook and a good market positioning.
- Be part of the engine that is behind a very fast growing business.
- Competitive remuneration.
- New open plan Emarsys London office 2mins from Kings Cross, London
- Games room, outside balcony and employee café
- Breakfast, snacks and fruit provided daily, Friday drinks