Import Onboarding Manager - Farringdon / Hybrid

An exciting opportunity has arisen to join Royal Mail as an Import Onboarding Manager. Reporting to Senior Import Process & Solution Manager, the Import Onboarding Manager leads the new import business opportunity pipeline and import onboarding process, ensuring seamless start to finish onboarding process, regulatory compliance, and exceptional client service.

Your role will drive efficient and compliant importation of goods, strengthen relationships with import clients and internal stakeholders, and enhance operational efficiency. Join us in delivering a superior import onboarding experience that fosters trust, satisfaction, and long-term partnerships.

About the role

• You'll build and maintain strong relationships with key import clients, serving as the primary point of contact for onboarding-related inquiries and support.


• You'll manage BAU onboarding pipeline, track and analyse key performance indicators related to import onboarding, such as onboarding timeframes, client satisfaction, and compliance metrics, and take proactive measures to address any issues or areas for improvement.


• You'll ensure adherence to customs regulations and procedures throughout the import onboarding process, providing guidance and support to clients to facilitate smooth customs clearance.


• You'll collaborate closely with internal stakeholders, including customs clearance teams, legal advisors, and IT specialists, to streamline processes and resolve complex import onboarding issues effectively.


• You'll oversee the accurate and timely completion of import-related documentation, including import contract, side letter, customs related documents and varies onboarding form, to facilitate smooth onboarding experience.


• You'll support Senior Import Process & Solution Manager, continuously review and refine import onboarding processes to enhance efficiency, reduce errors, unlock blockers, and improve overall customer experience.


• You'll support customers with product trials as required so full launches can take place maximizing the business revenues.


• You'll support Import Pricing team on various pricing enquiry as part of the customer onboarding journey
  
  To excel in this role you will have the following skills & experience


• Excellent relationship builder internally and externally, proactively able to pull together parties from disparate functions to realize opportunities.


• Excellent communicator able to work sensitively and persuasively with internal and external parties across international borders.


• Meticulous attention to detail to ensure the accuracy and completeness of documentation, compliance with regulatory requirements and adherence to Royalmail's quality standard


• Strong planning skills and flexibility to adapt to change.


• Good knowledge of international trade, e-commerce market characteristics and trends is preferred.


• Good commercial and analytical acumen
  
  Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave


• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.


• Supportive and generous company sick pay


• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.


• Available only to perm employees


Next Steps

The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We don't expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we'd love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.