Improvement Coach

CNWL is recruiting Improvement Coaches to work within the Quality Improvement (QI) Team and support our plans to build the Trust's QI capacity and capability as core faculty of the CNWL Improvement Academy. CNWL Trust has embraced QI as the overarching principle for the organisation, and set its longer-term vision to provide the highest quality, best value healthcare for patients. The primary purpose of the Quality Improvement team is to oversee the transformation of the culture of the Trust to one of continuous improvement. This will be delivered through participation of staff in the design, implementation, monitoring and evaluation of a large number of small and large-scale projects via a multi-year organisation-wide programme. The programme is a unique one for the organisation in terms of breadth, depth and timescale. The post-holder will assist in building the Trust's QI capacity and capability by providing QI coaching and training. They will support key QI projects to maximise opportunities for improvement and learning, motivate teams to undertake QI projects, and produce reports and promotional material that demonstrates and celebrates the progress of QI. The post-holder will give robust attention to ensuring that service users and carers are involved in the development of the projects. The post-holder will work closely with the QI Team to deliver and scale-up improvement across the Trust.

The key experience and skills required for the job include:

• Significant experience of using QI methodologies
• Coaching experience relating to quality improvement
• Leadership, including influencing and negotiating skills
• Design and delivery of a range of teaching activities
• Ability to work across a broad spectrum of disciplines and service settings
• IT literacy, including Microsoft Office software
• Project management
• Communication skills
Reliability, team working and a genuine interest in the job, coupled with a willingness to learn are essential. This role is offered as a substantive full-time post.

The Quality Improvement Team is made up of a group of dedicated Improvement Specialists supporting improvement across the organisation. We are a dynamic, adaptive team who actively support individuals and teams with improvement. Vaccination As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.