Improvement Programme Manager

As the Improvement Programme Manager, you will be responsible for all elements of the Care Experience Improvement programme management and line managing the team members. This role is integral to the successful delivery of multi-faceted improvement programmes across the Trust and driving the transformation of Care Experience Improvement. + Interview Date Friday 24 January 2025 + 37 Hours 30 Minutes/Week + You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE, Responsible for all elements of the Care Experience Improvement programme management, the main duties will include the strategic planning, implementation, and monitoring of projects to improve the Care Experience in line with the Trust's strategic priorities. This will involve effective communication, collaboration, and engagement with Multi-Disciplinary Teams, clinical boards, and senior leaders across the Trust whilst embodying a flexible and inclusive approach. The successful candidate will have experience of line management, interpreting and utilising complex data, report writing skills and be motivated to promote and facilitate improvement across Newcastle upon Tyne Hospitals.Working for our organisation Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust, + The Improvement Programme Manager will be responsible for all elements of the Patient and Staff Experience programme management (governance, reporting, monitoring and tracking), including the strategic planning, facilitation and execution of implementation plans, across a clinical and/or corporate improvement programme. + To line manage the members of the Patient and Staff Experience team. + To work across the organisation with Multi-Disciplinary Teams and with external partners, to deliver multi-faceted projects to deliver both local and national service redesign, change and improvement. + To provide leadership and constructive challenge to colleagues on delivery, best practice and benefits realisation. + To promote improvement practice and facilitate education and transformation events. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Important note on completion of reference section of Application Form All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay. Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

We are looking for an enthusiastic, value-driven individual with extensive project management experience to join the Care Experience Improvement Team to make a real difference for patients and staff.

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We're in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups. Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.