In Room Dining Coordinator

Join us as an In Room Dining Coordinator at 45 Park Lane Hotel, recently recognised as one of 'The Sunday Times Top 10 Best Places to Work for' in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are proud to have the absolute best people in the industry. When you join us as an In Room Dining Waiter at 45 Park Lane Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership. What you'll do As an In Room Dining Coordinator you'll love what you do and take pride in delighting our guests :

• You will be responsible for delivering 5-star service by taking pride in everything they are doing while looking after all of our guests needs. This includes taking orders over the phone, mise-en-place of trolleys that will be delivered to guestrooms, delivering guest orders and requests, as well as understanding and getting to know our new guests and regular guests needs all this is to ensure our guests receives nothing but the best experience.
• You'll also show flexibility and creativity in dealing with guests' special requests or any challenges that may arise during the day
The items shared are the essence of a day in the life of an In Room Dining Coordinator, but we'll make sure you are provided with specifics on how we care for our hotel.
• 5 days on and 2 days off
Early and Late shift)
• Monday to Sunday : 07 : 00 am - 23 : 30 pm, Complimentary Stays : Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts : Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection : Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks : Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development : Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events : Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus : Earn a £1000 bonus when you recommend a friend.
• Well-being Support : Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on or email [email protected] so that we can discuss how we can support you through this process.


• Previous experience in a 5 star hotel - at least 1 year, as an In Room Dining Waiter or In Room Dining Coordinator
• Excellent verbal communication skills - English is the primary language used in our hotel.
• Patience and the ability to remain calm in stressful situations.
• Customer service skills.
• Attention to detail.
• Organised and your timemanagment.