Incident Management Co-Ordinator

Are you passionate about technology and customer service? Do you thrive in dynamic environments where effective communication and teamwork are key? As an IM Co-Ordinator, you'll play a crucial role in supporting our colleagues and reducing the volume and duration of our customer's technology incidents. You'll be at the heart of our Incident Management Process, ensuring IT Incident SLAs are managed and maintained.

Imagine a role where you can build excellent working relationships with resolver groups and champion an SLA culture. You'll lead Virtual Incident Management (VIM) team chats, fostering effective communication and teamwork. You'll also escalate and manage incidents to ensure timely resolutions, representing the voice of the customer and ensuring their needs are met with excellence.

We are looking for someone who has strong communication skills, both written and verbal. You should be organised, work well with data, and be customer-focused, capable of managing challenging incidents. Your ability to drive and influence teams to resolve incidents effectively is crucial. Understanding ITIL best practices and being able to work independently or in a team will set you apart.

Up to £28,000 (depending on experience) + bonus & benefits

We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.