Income Advisor
Eastlight Community Homes, Galley's Corner, Braintree
Income Advisor
Salary not available. View on company website.
Eastlight Community Homes, Galley's Corner, Braintree
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 7 Dec | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 341c142385e44f3c9ce8773c2d92e702
Full Job Description
- Manage the collection and prevention of housing-related debt up to an agreed threshold.
- Coordinate with the Income Managers to ensure efficient debt collection processes.
- Manage and monitor the effective collection of housing, garage, former, and sundry debts.
- Collaborate with Income Managers on managing accounts up to an agreed threshold.
- Provide exemplary customer service at all times.
- Advocate the most effective payment methods tailored to individual customer needs.
- Promote financial inclusion across the Eastlight resident community.
- Contribute to pertinent projects and perform other reasonable tasks within the Income team.
- Liaise with other departments, partners, and stakeholders for optimal case management.
Do you have a knack for numbers and a heart for people? Are you passionate about making a real difference in the community?, A genuine commitment to the principles of equality and diversity. - Proven experience working in a team environment, as well as the ability to take initiative.
- Knowledge and experience of the legal processes involved in housing-related debt collection.
- An understanding of financial inclusion.
- Knowledge of welfare benefits and the Universal Credit process.
- Excellent interpersonal and written communication skills.
- Exceptional time management and organisational abilities.
- Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
- £29,492 annual base salary
- Fixed Term 12 Month contract, Fulltime
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee's contribution - Employee 5% + Eastlight 10% = Total 15%).
- Annual wellbeing grant of £200 per annum - Subject to eligibility
- 30 days annual leave plus bank holidays
- Trailblazing family leave [Maternity, Paternity and Adoption - 12 weeks full pay / 6 weeks half pay] - Subject to eligibility
- BUPA healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
- We truly embrace agile working; geography is never a barrier to recruiting the best person. Our Head Office is in Braintree, Essex.
At Eastlight, we believe that purpose drives progress. We are a dynamic and purpose-led organisation committed to making a positive impact in the East of England. We strive to create meaningful connections with our customers and provide exceptional service that aligns with our values and mission. Eastlight Community Homes currently own 14,500 homes across the East of England and continues to develop and provide further new build affordable homes. This means there is a range of opportunities for you to excel and develop through a career at Eastlight. To truly succeed with Eastlight, you need to be accountable, inclusive, and up for a challenge. We're on a journey to make our communities better. At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.
To demonstrate our commitment to you, we have developed a sector leading total rewards package: