Income Assistant
Raven Housing Trust, Stock, North Somerset
Income Assistant
Salary not available. View on company website.
Raven Housing Trust, Stock, North Somerset
- Part time
- Temporary
- Onsite working
Posted today, 18 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 5a58de4cde3c44229172ec858511302b
Full Job Description
The overall purpose of this role is to support the Income team by providing administrative duties, providing support to Income team colleagues to manage issues relating to rent and arrears, and to take ownership of low-level arrears cases and garage arrears.,
- To support the Income Officers in managing issues relating to rent and arrears, helping customers to sustain their tenancies.
- Provide administrative support for the Income Team by organising eviction prevention appointments, sending court letters, scanning incoming letters, and sending early intervention and ad-hoc communication to customers (amongst other things).
- Provide administrative support for the Income Team by monitoring incoming team emails and tasks and passing these onto the relevant team member.
- Manage a portfolio of low-level garage arrears cases to ensure cases are consistently reducing; proactively contacting customers and complying with arrears processes and procedures to apply a consistent approach to arrears management.
Strong communication skills, both written & verbal, with the ability to adapt communication style and tone. - Strong IT skills, including use of Outlook, Office 365, and other systems.
- Experience in a customer facing role delivering excellent customer service
- Previous experience of providing administrative support. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
- Competitive salaries
- Fantastic work/life balance with flexible working and generous leave entitlement
- Strong focus on learning and development, with opportunities to grow your skills and career
- Enhanced maternity, paternity, and adoption pay
- Funded health cash plan
- Extensive wellbeing support
- Voucher-based recognition scheme
- Retail discounts
Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: