Income Collection and Support Officer

We are recruiting an Income Collection and Support Officer at Caerphilly County Borough Council., This is an exciting opportunity to join Team Caerphilly and provide support across the wider Caerphilly Homes Team.

We pay an attractive salary of £30,559 - £33,366 and offer access to training and development opportunities.

This post plays a key role in the management of rent collection and support provision to contract holders.

The role ensures effective management and recovery of arrears, supporting contract holders in maintaining their contracts and preventing financial difficulties. It combines recovery management with direct contract holder support, helping them understand and meet their obligations, referring them for more specialist support when needed to assist them with financial management/income maximisation or hardship issues.

The role must balance strong communication, negotiation and support with the need for enforcement to ensure sustainable contracts and revenue stability.

For the role, we ask that you have:

A Level 3 qualification on the Credit and Qualifications Framework for Wales.
Knowledge of Housing Law in relation to debt recovery and other tenancy breaches.
A full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough to visit tenants, attend meetings and Court., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.