Income Community Housing Assistant

You'll be a part of a National Income focused team which will involve the collection of Former Tenant Arrears, arrears Case Management and administration tasks around Universal Credit along with other income collection tasks. It's also about working closely with National colleagues to make sure that we are accountable, commercial, caring and energised with everything we do.

• A "can do" positive attitude, you're proactive and well organised, able to work on your initiative.
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• An understanding of housing management, income and universal credit would be ideal, but they're not deal breakers!
• The ability to use technology to navigate our systems and update customer records
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• you will have the flexibility of both home and office working in one of our local offices and we'll give you the technical kit to make that easy..
• Flexible working hours or There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• You'll need a Standard DBS check done and we pay for that.
A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! What's in it for you?
• 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.