Income Officer

This position is to join the Income Processing Team under a 1 year Fixed term Position.

1. To provide an effective, customer focused support service to users of the Income Control team, systems and processes. A point of contact for colleagues and service users for queries.

2. To carry out high quality administrative support for income collection processes through accurate and timely allocation of all payments received. Providing accurate information and support in response to customers enquires according to agreed procedures, practices and regulatory and legislative requirements.

3. To ensure an integrated approach to transactions for multiple councils, which is Cambridgeshire lead, through assisting with the implementation of new technologies, methodologies and processes that meet the needs of clients, customers and client organisation.

What will you be doing?

Provide operational services within the Income Control team. Responsible for ensuring that efficient, accurate and timely end-to-end processes are adhered to. Work as part of a team supporting your colleagues, mentoring Apprentices to a high standard.

Respond to and resolve service requests and queries ensuring operational service priorities are met through ownership of the issue, adhering to agreed service standards and according to operational procedures.

To process accurately and timely all payments received, through the various bank statements currently in operation, processing cheques, ABC Payments, Giro's as well as processing refunds as required.

Take responsibility and ownership on areas of the service where improvements could be made by making recommendations and implementing agreed changes to improve efficiency.

To take responsibility for DD set up/collection/maintenance, customer maintenance/set up, interfaces, Credit memos.

Work collaboratively on projects that support developments and improvements for the Transactions Service in a professional and positive way including supporting system implementations including conducting system testing and delivering training to staff on new system processes.

Manage own workload, processing high quality information / data accurately and in a timely manner.

Demonstrate awareness / understanding of equal opportunities and other people's behaviour, physical, social and welfare needs.

Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the business.

Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

Experience of transactional processing and knowledge / understanding of income collection processes.

Knowledge of depositing and banking procedures.

Knowledge of Oracle and / or Agresso ERP Systems

Knowledge of income / cash management systems, e.g. ICON.

Ability to communicate effectively both verbally and in writing in order to achieve desired outcomes and be able to influence and negotiate when advising and supporting customers/users.

Proven customer service background with experience of conflict resolution, negotiation and diplomacy skills.

Excellent IT skills with good knowledge of office application.

Ability to work with internal and external stakeholders to support the delivery of the Income service in line with the annual service plan.

Ability to manage own personal workload and for the prioritisation of that workload.

Experience of working in a customer focused role in a fast paced environment.

Experience of working independently scheduling and prioritising own work to meet service requirements.

Ability to demonstrate awareness/understanding of equal opportunities and other people's behaviour, physical, social and welfare needs.

Experience of account reconciliation in a finance area.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don't meet every single requirement in the job role but think this could be you, please don't be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family


• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme


• Take your bank holidays flexibly to better suit your personal circumstances


• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings


• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth


• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day


• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network


• Opportunities to nominate and receive Employee Recognition Awards


• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes