Income Officer

As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings, and will take our hybrid approach working from home, the Newbury office, and onsite with our customers Your responsibilities will include:

• Delivering a comprehensive rent & service charge collection service across the region
• Monitoring customer accounts for all tenures
• Managing end to end processes
• Engaging with external agencies including local authorities when needed
• Managing evictions
  
  Knowledge and experience of either social housing, home ownership or the private rented sector
• Excellent customer service skills
• A working knowledge of welfare benefits
• To be a self-starter with a proactive approach and possess the ability to work without close supervision
• To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate.


• £450 yearly flexible benefit pot
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday
• Generous matched pension scheme up to 12% and life cover at 4x salary
• Access to 24/7 virtual GP service
• Wellbeing discounts including gym memberships
• Options for private medical insurance, dental insurance and critical illness cover
A full UK driving licence and access to your own transport is essential as some travel throughout the region is required.