Income Recovery Advisor - Hybrid working

Are you someone from a debt recovery background and looking for an exciting new role within an organisation committed to improving lives? Are you driven by providing excellent customer service and supporting people? If so, our Income Recovery Advisor role could be the perfect job for you…

Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Income Recovery team are critical to ensuring Income Recovery team are critical to ensuring our customers debts across the length of their tenancy agreement are managed, as well as providing support to customers with advice regarding welfare benefits and financial issues.

As an Income Recovery Advisor at Longhurst Group, you will play a crucial role in supporting our customers, understanding their situation and help them move forward to sustain their tenancy. You'll be monitoring, controlling and recovering rent arrears alongside other charges. Obtaining payment through proactive contact with customers, you'll be confident in making decisions on whether to progress cases, helping to maximise income for the Group. Further key responsibilities are listed below:

Monitor rent and other accounts and take necessary action when needed.
Deal with incoming calls from customers, acting as the first port of call for rent related queries.
Have clear communication with customers by telephone or written communication, and keep case notes and records, ensuring that systems are reflected accurately.
Support customers throughout the recovery process, signposting to relevant agencies or via internal services.
General administration duties relating to cases as required.
Our Income Recovery Advisor position is hybrid role, contracted to 36.25 hours per week. To us, this means some time working from home with an expectation of some presence in either our Rushden, Peterborough or Boston office on a weekly basis (we are open to discussion around how this is built into working weeks). A large portion of our Income Recovery team are also hybrid workers across our geography too.

This is a hugely exciting time to join Longhurst Group - not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Income Recovery Advisor opportunity will help to support our customers sustain their tenancies. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry.

Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

A competitive 28-day annual leave entitlement plus bank holidays
Pension Scheme with contributions matched by us up to 8.5%
Life Cover of three times your annual salary (as part of pension scheme membership)
Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine
Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
Free Eye Tests
Free flu vaccinations
Investment in your personal development through our extensive learning and development opportunities.
Professional subscription for membership fees relating to your role, paid for by us
Family friendly, carers leave plus other paid leave
Long Service Awards
Carers Networking Group and resources to support Unpaid Carers