Income Recovery Officer

We have an exciting opportunity for an Income Recovery Officer to join our team. The role requires a candidate who is customer-focused, able to establish positive relationships both internally and externally, whilst having the ability to organise and prioritise a busy workload. This role plays a vital part in the success of Broadland Housing Association and is a key role in preventing homelessness and improving life opportunities, so we are looking for someone who is enthusiastic, personable and with knowledge / experience in welfare benefits and income collection.

The role involves:

• Maximising rental income and minimising rent loss and rent arrears for the Association.


• Completing thorough income and expenditure assessments to achieve affordable and achievable repayment plans.


• Assisting Tenants to maximise their own income.


• Working closely with our Tenancy Support Service to ensure tenancy sustainment and to improve life opportunities.


• Maintaining effective relationships with Partner organisations, Local Authorities, and other agencies to ensure Tenants fully benefit from services either provided directly or via other organisations.
  
  A minimum of 5 GCSE's including Maths and English (Grade C/Level 4) or equivalent


• Excellent communication skills, a positive outlook and a can-do attitude.


• Knowledge of tenancy agreements, housing legislation and welfare benefits.


• Experience of multi-agency/partnership working and experience working with customers face to face is also required.


A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.

Broadland Housing Association offers more than 5,500 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone.


• Hybrid Homeworking with office base in Norwich


• Full Time, 37 hours per week (Monday to Friday)


• Starting Salary at £34,009 per annum, with future progression opportunities to £36,178 per annum


• Essential Car User Allowance of £4,267 per annum


• Permanent Contract, Enhanced annual leave starting from 22 days, increasing each service year up to a maximum of 27 days per annum, plus a day off for your Birthday, a Volunteering Day and a Personal day!


• Generous contributory pension scheme!


• Access to an Employee Assistance Programme to support you when you need it!


• Health Cash Plan - claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks!


• Lots of Training Opportunities!


• And many more - Please see our Benefits Document available on our website!