Income Recovery Officer

We are looking to recruit to multiple positions within our Financial Assessment and Income Unit. The position of Income Recovery Officer is based in Maidstone however, we undertake hybrid working, meaning that we work from home and the office, depending on business needs. The positions available are permanent, full time (37 hours per week) contracts., These posts are considered by KCC to be customer-facing positions. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

The teams working within the Financial Assessment and Income Unit are expanding and adapting to improve the recovery of income following non-payment of an invoice. You will, through excellent technical knowledge and a pro-active approach, improve income collection and reduce debt owed to the authority.

You must be positive, engaging, adaptable to change, and possess excellent organisational, numeracy and communication skills. You will be able to demonstrate compassion and knowledge when working with debtors to ensure that recovery is efficient, informative, and successful.

If you are flexible, adaptable, can work under pressure, hold all the necessary skills, experience, and knowledge, and are prepared to go the extra mile, then this is an excellent opportunity for you to work within a dynamic and developing environment.

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

As an employee of Kent County Council, you will receive excellent benefits, including a generous annual leave package and membership of the pension scheme. Full training and support will be provided and there will be opportunities for career progression, including support to gain relevant qualifications.