Income Recovery Officer

We currently have an opportunity for a full time (35 hours a week) Income Recovery Officer to join our dedicated Housing team. The Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown s residents in general needs housing. The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown s procedures, legislation and best practice. The successful candidate will:

• Manage a patch of general needs properties, ensuring that all rent accounts are monitored regularly, taking action in line with Hightown s procedures.
• Carry out home visits for general needs tenants.
• Ensure that clear and up to date information is maintained on the database
• Ensure rent account flags are in place and up to date to ensure appropriate and effective rent account management.
• To deal with enquiries about rent accounts.
You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues. The contracted hours of work will be 9:00am until 5:00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice.

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year.

In return for your hard work and commitment, we offer a considerable benefits package. This includes:
• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Well-equipped on-site gym