Income Services Team Leader- Fixed Term Contract - Birmingham, West Midlands County

We have a fantastic opportunity for an Income Services Team Leader to join our Income team. If you're looking for a new challenge in a varied role that will develop your customer service and leadership skills, then this could be the ideal opportunity for you!

You will support the development of the team to be a highly skilled and flexible resource to support in the collection of low-level current rent arrears, terminating/former debts, recharges along with new customer onboarding to promote regular payments and sustainable tenancies.

This is a busy frontline team which makes a real difference to the lives of our customers. You will be working as part of a supportive team, and you will be given fantastic training and mentoring. We know the early days of a new role can be challenging; however we give you all the support you need to make you feel comfortable and have the knowledge and skills to support our customers in the best way.

You will need to have an awareness of income management

The ability to have challenging conversations, ensuring a customer-first approach.

Experience in the housing sector would be desirable but applicants from other sectors will also be considered.

The ability to lead, manage, develop and motivate a team.

Ability to develop and continuously improve services.

A basic DBS check will be required.

This role is home-based, but you will be required to travel to our group office in Solihull twice a month to work with the rest of the team in person, as everyone enjoys meeting up.

Some of our great benefits include

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

Family friendly policies, flexible working, and ability to work from home in most roles, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts

Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies

Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)

Learning and Development opportunities

Salary sacrifice electric vehicle and Cycle to Work scheme

Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers