Individual Giving and Supporter Care Manager

This is a key role within the marketing team at an exciting time of growth for the charity. You will be joining us at a development stage and will have a real opportunity to shape our supporter journeys and supporter care programmes across Home-Start UK. Be part of a movement focused on improving the long term outcomes of children across the UK, and help us grow, so that we can be there for every child who needs us.

The Individual Giving and Supporter Care Manager will develop and implement campaigns that build our supporter base along with retaining our existing supporters. Through compelling and personalised supporter journeys, you will ensure our supporters feel like our partners in ensuring that no child's life chances are limited.

You will communicate effectively with our supporters and build a strong connection with them by placing supporter care at the heart of our work, while also engaging potential new supporters.

Reporting to the Head of Marketing you will be responsible for all supporter care activities and our acquisition campaigns. You will also manage the Supporter Care Officer and will create a supportive environment where you will help them achieve their objectives., Candidates will also be sent the interview questions ahead of their interview so that they may fully prepare. Appointments will be based on merit, following an open and clear selection process., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

You will have experience of working in an individual giving/supporter care team or marketing role within the charity sector managing campaigns and supporter communications. With a proven track record in delivering successful campaigns, the ability to work to tight deadlines and with excellent attention to detail, you will be able to effectively manage key relationships internally and externally to deliver on campaigns with agreed time frames.

Home-Start is a federated charity consisting of a central national office - Home-Start UK - and 178 geographically dispersed local Home-Start organisations, all working together under the same identity.

We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement - just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.