Industrial Refrigeration Service Administrator

+ To answer and log incoming calls and requests from internal and external customers
+ Coordination of engineer resources and labour in conjunction with other team members and Service Manager
+ To order parts and raise purchase orders for subcontractor labour where required
+ To initiate first stage internal and customer escalation processes
+ Take on projects as and when required and see them through to successful completion
+ To prioritise customer contracts / outstanding calls and despatch engineers.
+ To identify cost saving initiatives.
+ Where possible - to assist others with tasks that may be outside of the scope of your role
+ Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
+ Effective and efficient WIP management of all call types from creation through to invoice completion and job closure
+ To comply with Integral's environmental policies and putting forward new ideas for improving environmental efficiencies.
+ Adhere to H&S procedures with due regard for business constraints and efficiency
+ Generating quotes for customers
+ Updating, uploading and checking of the clients' online systems & KPIreports
+ Provide holiday cover for other administration roles
+ To record and control cylinder rentals
+ To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI's.

+ Proficient use of Microsoft Excel