Information Advice and Guidance Officer

Applications are invited for the post of Information, Advice and Support officer within Tameside Family Information Service (FIS).

The post holder will be part of the Education Service. We welcome expressions of interest from staff who are passionate about making a difference for families and communities.,

• Have a background in administration having developed a wide range of office skills


• Have excellent interpersonal, communication skills and the ability to be sensitive to the needs of the many different families you will come into contact with


• Work flexibly and be able to prioritise your workload


• Develop your knowledge of services available to families and visitors to enable you to assist with information, advice and guidance


• Support the Team Manager in accessing, collating and analysing data in order to meet need


• Have a good knowledge of early years services for children and families


• Have an understanding of the free entitlement offer and how to support parents in accessing high quality services locally.


About You

We are looking for candidates with previous experience of dealing with issues relating to early years education and childcare, customer complaints policy and related procedures as well as internet and website development., Our employees' skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.