Information Governance Assistant

The RBC Information Governance Team is responsible for managing information requests made to the Council including freedom of information requests, subject access requests and other data protection/GDPR requests. Our customers include members of the public, businesses, councillors, colleagues within the Council and staff from a number of partner agencies, including the Police and the NHS. The Information Governance Assistant role is responsible for providing a general administrative support function to the team and for keeping oversight of all live requests by using the Customer Relationship Management (CRM) system and following outlined processes to log, assign and monitor the progress of team activities. The Information Governance Assistant will also undertake actions where possible to satisfactorily resolve requests at this first point of contact. Key tasks would include:

• Monitoring the Information Governance and Freedom of Information Mailboxes.
• Logging new information requests upon the CRM system.
• Managing and maintaining the CRM system to ensure processes are followed and activities/progress on requests can be evidenced and kept on track.
• Providing responses for customers when requests have been resolved.
• Signposting customers to information already in the public domain e.g. documents already published on the Council website or elsewhere which would potentially resolve a request at the first point of contact.
• Producing a range of statistical reports
We are looking to appoint an individual on a temporary contract to provide 12 months of maternity cover in this role.

Prior experience of working in an Information Governance and Data Protection environment is not essential as on the job training will be provided.