Information Governance Officer

We are looking for a full-time officer to join our team that manages complaints and compliments for the council's Children's Services, Adult Social Care, and Public Health Services., This varied and challenging role will provide support to the (Complaints and Data Protection) Team Manager to ensure all complaints and compliments are dealt with appropriately and consistently within statutory and corporate guidance.

You will be the first point of contact for those wishing to make a complaint (which could be on the phone or through email) and will liaise with staff and managers across the organisation determining appropriate action and escalation.

The ability to record information accurately and use this to prepare correspondence, case records and monitoring reports is essential as well as the ability to take minutes of complex meetings.

You will also be required to collate records to support the investigation of complaints and Ombudsman enquiries. A knowledge of Children's Services and / or Adult Social Care would be an advantage, but training and regular supervision will be provided.

The role is rewarding, and you will be working within a high performing team who continue to provide excellent service delivery.

Do you have excellent customer relationship skills, an organised and disciplined approach, and enjoy working with other likeminded individuals - as well as being able to work on your own?

At Bath & North East Somerset Council we have one overriding purpose to improve people's lives.

We offer a salary of £29,269 - £31,364 , 26 days annual leave (as well as a flexi leave scheme), access to the Local Government Pension Scheme, discounts / retail offers through Vectis, cycle to work scheme, car scheme, savings on childcare, and a Sports & Social Club.

We also have extensive training opportunities available to you to further your development and the quality of service we provide., We offer a supportive flexible work / life balance, including working at home with the latest technology. Our main offices are the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, which is easily accessible via car or public transport (train station 5 minutes' walk).

There are also opportunities to be based at our other council offices in the Guildhall (Bath) and in The Hollies (Midsomer Norton).

If you are interested in this post and require more details or just to chat through the role and what's involved, please contact Sarah Watt, Team Manager, Sarah Watts@bathnes.

gov.uk or .

Interview date : TBA

About Bath & North East Somerset Council.

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents.

Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath & North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work / life balance, and have the support you need.