Information Officer

You will join 3 existing Information Officers in the Council's Housing Service as part of the Housing Systems Programme Team. This role will primarily be focused on the implementation of a new Housing Needs System.

The role of the Information Officers is to support the wider Programme Team, system users and external customers in various ways. Your focus will be on testing the new systems and functionality, data cleansing, preparing training packages for staff in readiness for online training as well as delivering 121 and group training sessions via Microsoft Teams and in person where appropriate. You will play a key role in directly supporting staff and customers to use the system and provide assistance for common technical problems.

You will work, along with the rest of the team, in a hybrid way, working from home on some days and at our office bases at the Housing Centre in Moulsecoomb, Brighton or Bartholomew House in central Brighton. There may also be a need to work from other council offices occasionally if required for training sessions etc. As a team, we work flexibly. This means that the days you choose to come into the office can be tailored to suit both you and the team and you will be able to take advantage of the council's flexitime policy.

This role can be offered to internal candidates on a secondment basis, please seek permission from your line manager before applying.

Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you've submitted your application and at interview.

As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Do you enjoy working with IT systems?

Could you support people with a broad range of IT skills to use IT systems?

Are you self-motivated and able to work well with a team to achieve a common goal?

Do you enjoy problem solving, particularly when it comes to working out where there may be missing or incorrect data?

Do you have experience and knowledge of housing systems or other similar databases?

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).