Information Officer

As an Information Officer in the Development and Sales team your primary responsibility is to provide business support to the department. Reporting to the Development Project and Support Manager in the new Places and Built Environment team. the role will be central to supporting the governance process for all projects and managing the tools and systems used to ensure our data and information is captured in a consistent and robust way. This role will be the subject matter expert for the Better Buildings Construction Library and the Development Toolkit, helping to ensure quality control within these systems. How you'll do itYou will be a subject matter expert for the Development Toolkit which houses all Development procedures and the Better Building Construction Library which is the start of NHG's golden thread of building safety information and the Development Toolkit which is central to all Development procedures. You'll play a pivotal role in ensuring the quality of robust building information is captured and kept up to date at key project milestones. Key responsibilities include:

• Process Support: Subject Matter Expert for the Toolkit (the online policy and procedure manual for Development) and the Construction Library ensuring it is kept up to date, functions well and supports colleagues to do their jobs easily whilst ensuring compliance where required.
• Quality assurance: Peer review and quality assure project documentation, providing advice and guidance and ensuring consistency of standards through document control.
• Project Management support: Act as a project officer to support development projects at key milestones including snagging, de-snagging, using initiative to resolve issues or problems independently.
• Meeting Coordination: Plan and organise meetings, workshops, and events as required, producing agendas, capturing accurate minutes, and arranging venue and catering logistics.
  
  The Ideal CandidateYou'll be a strong communicator and bring skills in making new systems and processes clearer for your audience. You may not be a project manager but you'll understand how to manage small projects and have a problem solving mindset. We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential:
• Evidence of excellent customer service achievements in a complex service delivery environment.
• Experience of managing or supporting projects to deliver successful outcomes.
• Experience of effectively dealing with changing priorities and arrangements, including coordinating the work of others.
Desirable:
• Experience of document management tools and quality assurance
  
  All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/ We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/ Selection ProcessStep 1: If you are interested, please send your application now! Closing date is Tuesday, 22 October
  
  What's in it for you?You'll gain an in depth understanding of Development processes from acquisition to handover with relationship links to every part of the project journey. Alongside this you will get to influence improvements to the Better Buildings Construction Library, visit sites at handover and learn to use internal online communications channels. Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary