Infrastructure Analyst

As an Infrastructure Analyst, you will:
+ Provide operational support across a wide range of ICT Infrastructure Services, including but not limited to Networking, Compute, Storage, Virtualisation, Cloud Platforms, and Domain Services.
+ Own and manage small projects, such as system upgrades or new service implementations.
+ Support key college-wide projects as part of our Strategic Plan, contributing to initiatives like the development of new campuses and programmes.
+ Liaise with third-party suppliers and internal customers to ensure the co-creation of value, working collaboratively to achieve successful outcomes.
+ Maintain the security of the ICT Infrastructure by applying regular security updates and responding to security threats.
+ Respond to incidents and requests, including major incidents, ensuring alignment with the College's Business Continuity Plan.
+ Manage and implement technical changes through the ICT Change Management process.
+ Identify, troubleshoot, and resolve issues, contributing to the continuous improvement of services.
+ Foster a collaborative team environment by sharing knowledge, reducing single points of failure, and supporting colleagues.
+ Contribute to a culture of exceptional service provision and support.

The Royal College of Art is seeking a highly motivated and skilled Infrastructure Analyst to join our dynamic ICT team. This is a fantastic opportunity for a proactive individual with a strong foundation in ICT Infrastructure Services, a desire to expand their expertise, and a commitment to delivering high-quality support across a diverse range of services. This is an 18 month post based across the 3 sites of The RCA., + Varied experience in ICT Infrastructure, including Networking, Compute, Storage, Virtualisation, Cloud Platforms, Servers, and Domain Services.
+ Proven experience in owning small projects, including planning, procurement, testing, implementation, and review.
+ Strong communication skills, with the ability to work collaboratively with suppliers, colleagues, and customers to ensure value creation.
+ Operational knowledge of ICT security, including an understanding of current threats and the ability to apply this knowledge to maintain secure services.
+ Experience working within an ITIL or service management environment.
+ Strong troubleshooting and problem-solving skills with a demonstrated ability to work independently.
+ Adaptability and a can-do attitude in a fast-paced environment.
+ Commitment to continuous professional development and staying updated with relevant knowledge.
+ A current Server or Networking Certification.

Why Join Us? At the Royal College of Art, we have great benefits along with a stimulating and innovative environment where you will have the opportunity to develop your skills and progress into specialist areas. You'll play a key role in supporting both operational needs and strategic initiatives that directly contribute to the success and growth of the college., RCA Benefits available here: https://www.rca.ac.uk/more/work-at-the-rca/staff-benefits/
The Royal College of Art (RCA) aims to foster an inclusive culture which promotes equality, values diversity and maintains a working, learning and social environment in which the rights and dignity of all its staff and students and stakeholders are respected.
We recognise the broad range of experiences that a diverse staff and student body brings and how this strengthens our research and enhances our teaching. In order for RCA to remain a world-leading institution we are committed to promoting equity, diversity and inclusion (EDI) principles throughout all of our processes, from application through to appointment.
Please tell us if you need any assistance in applying or if you need the information in a different format. In your message to resourcing@rca.ac.uk include