Infrastructure Analyst
London Borough of Waltham Forest, Central Parade, Waltham Forest
Infrastructure Analyst
Salary not available. View on company website.
London Borough of Waltham Forest, Central Parade, Waltham Forest
- Full time
- Permanent
- Onsite working
Posted today, 16 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 04b7e0ba042d47448d8b95a30d05c40d
Full Job Description
- Provided third-line support as an Infrastructure Analyst, addressing complex technical issues and ensuring the stability and efficiency of IT infrastructure systems.
- Managed and supported a Microsoft O365 tenancy, including user management, security configurations, and troubleshooting various platform-related issues to ensure seamless operations.
- Maintained a Microsoft Azure environment, overseeing virtual machines, storage solutions, and ensuring optimal performance through continuous monitoring and maintenance.
- Install and supported server hardware, including setup, configuration, and ongoing maintenance to ensure reliable and efficient server operations.
- Administrate Active Directory, managing user accounts, group policies, and ensuring secure and efficient authentication processes.
- Windows Server administration, including setup, configuration, and maintenance of server roles and features to support business needs.
- Microsoft Exchange, handling email configurations, migrations, and ensuring robust email communication systems.
- System Centre Configuration Manager (SCCM) for deploying, managing, and maintaining software applications and updates across the network
- Knowledge of Nutanix, HYCU, Intune and PowerShell experience would be advantageous towards this role
To be considered for this position, you should meet the following requirements: - Competent in managing Windows 10/11 environments, including updates, security patches, and troubleshooting user issues to ensure smooth operation.
- Understanding of Intune for mobile device management, ensuring secure and efficient access to corporate resources.
- Familiar with various email security platforms, implementing measures to protect against phishing, spam, and other email-borne threats.
- Knowledgeable in enterprise antivirus solutions, ensuring endpoint protection and compliance with security policies.
- Demonstrated excellent customer service skills, providing timely and effective support to end-users and ensuring high levels of customer satisfaction.
- Strong analytical and troubleshooting abilities, capable of diagnosing and resolving complex technical issues efficiently and effectively.
- Positive, practical, and professional attitude
- Self-motivated with the ability to work collaboratively within a multidisciplinary team
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment., Mission Waltham Forest sets out the Council's plan for a more equal borough by 2030. It is our commitment to all our residents to tackle the fundamental challenges facing them and drive the change within the Council that is needed to achieve this. Join our dynamic Technology team at Fellowship Square, Walthamstow, as an Infrastructure Analyst. This is an exciting opportunity to be at the heart of empowering Waltham Forest Council employees, providing essential guidance and technical support to enable them to excel in serving our vibrant community. We are dedicated to delivering an exceptional user experience for our staff, and you will be at the forefront of this mission. Your expertise will be crucial in supporting our systems and people, whether it's over the phone, in person, or at our Waltham Forest offices. You'll be tackling the full spectrum of third-line IT support, ensuring the Council has reliable tools and technology to drive its mission forward. At Waltham Forest Council, we believe in growth and development. We offer ample opportunities to expand your skills across the IT landscape through hands-on experience and specialised vendor training. Apply now and step into a role that's more than just a job-it's a chance to use technology to make a meaningful impact. Join Us: If you have a passion for technology and exceptional customer service, and you are looking for a role that presents both challenges and incredible opportunities, we want to hear from you! Join our dynamic team and be part of an innovative environment where your skills will contribute to groundbreaking projects and impactful solutions., Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.