Infrastructure Claims Officer

As a modern, flexible, and effective organisation, we are committed to making a positive impact on the environment, the communities we serve, and the careers of our team members. An opportunity has arisen to join our Highways Team as an Infrastructure Claims Officer. In this role, you will collaborate with a dedicated team to make a meaningful difference in our services and support the communities we serve.
Reimagine the possibilities

Your Role
As an Infrastructure Claims Officer, you will handle insurance claims from the public against Suffolk Highways, as well as claims initiated by Suffolk Highways against third parties. You will gather and compile relevant information to support the County Council's Insurance Team or the Highway Services Contract provider's insurance representatives in resolving, refuting, or recovering costs for claims in a timely and cost-effective manner.
You will also take responsibility for your personal development, motivation, performance, and wellbeing, ensuring adherence to health and safety policies, procedures, and management techniques., Claims Management: Oversee the full claims process for all claims, ensuring timely financial recovery and effective investigations.
- Evidence Gathering: Collect and validate evidence from various sources, collaborating with highway asset managers to support claims with accurate reports.
- Financial Recovery: Manage cost recovery for particular claims, including estimating costs, invoicing, and providing financial forecasts.
- Legal Collaboration: Support legal teams by preparing strong cases, ensuring compliance with statutory deadlines and data protection laws.
- Data Management: Maintain accurate records, ensure compliance with data protection, and handle reporting, FOI requests, and performance management.

You will need
- Attention to Detail: Manage claims, collect evidence, and ensure accuracy in documentation while maintaining confidentiality and complying with the Data Protection Act.
- Investigative Skills: Investigate incidents, assess liability, and build strong cases based on thorough evidence collection.
- Communication: Liaise effectively with claimants, insurers, legal teams, and stakeholders to ensure clear and accurate information exchange.
- Financial Acumen: Manage cost recovery, financial reports, and budgets with a focus on efficiency and accuracy.
- Customer Focus: Understand and meet claimants' needs, delivering excellent service and ensuring positive outcomes.

You can view a full list of requirements in the Job and Person Profile (JPP) (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team
Join our dynamic Insurance Claims team, where you'll play a key role in investigating and processing claims. You'll be part of a collaborative and supportive team of 3 Infrastructure Claims Officers, working closely with an experienced line manager.
Our team thrives in an open and encouraging environment where every case brings new challenges, and peer learning is highly valued.
If you're someone who enjoys a balance of teamwork and independent responsibility, has a keen eye for detail, and is excited to make a meaningful contribution to an efficient and effective highways service, we'd love to hear from you

Empowering Everyone
We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report., Step 3 - Upload a supporting statement answering the following questions below (no more than 300 words per question). You should use the Supporting Statement template.
1. Describe a time when you had to collect and manage important information from different sources. How did you ensure the information was accurate and complete, and how did you balance this task with other responsibilities.
2. Tell us about a time when you had a difficult situation with a customer or stakeholder. How did you handle the circumstance, and how did you manage other responsibilities while resolving the issue.
3. Tell us about a time when you had to manage multiple tasks with tight deadlines. How did you decide what to do first, and how did you make sure everything was completed on time without sacrificing quality
Step 4 - Upload a CV (without name and personal details).

Are you ready to thrive in a varied, challenging, and rewarding role?
Do you have a keen eye for detail, an inquisitive mind, and are determined to manage positive outcomes?
Do you enjoy taking on responsibility and making a real difference in a collaborative and supportive team?

£26.421 per annum (pro rata if part time)
- 37 hours per week - Flexible working options available
- Permanent, This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you'll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

Plus lots more!