Infrastructure Engineer

We have an exciting opportunity to join our IT Team as Infrastructure Engineer. As a vital member of our team, you will develop, support, and maintain our technology infrastructure. We have a number of important technical projects planned for 2025, of which you will play a key part in their successful implementation. It will be a varied role, and you'll spend your time building and configuring systems, managing updates and security, ensuring data security through regular backups, creating documentation for best practices, and providing technical support to resolve system issues. You can make a real difference to our charities, by applying your skills and adding value to our IT team and to the charities by ensuring our infrastructure and systems operate at optimal efficiency., We are proactively focussed on inclusion to ensure our team at Help Musicians and Music Minds Matter is representative of the diversity of musicians that we support. To find out more about our current Equity, Diversity and Inclusion work, visit our dedicated webpage.

To make a real impact in this role, you'll combine your technical proficiency and skills, with effective communication and a focus on providing exceptional customer service to colleagues across our charities. With strong problem-solving skills, you'll also be able to juggle a range of priorities and move forward multiple projects in line with our plans. Some of the essential experience and technical skills include:

• Microsoft Windows Server (2016+), including Active Directory, group policy, DHCP, and DNS.
• Familiarity with mobile device management using Microsoft InTune and Microsoft 365 administration.
• Understanding of networking technologies like firewalls, switches, VLANs, and wireless networking
• Experience with Microsoft Azure, particularly virtual machine configuration and deployment.
• Knowledge of backup principles, ideally with Microsoft Azure Recovery Services, and standard support processes such as ticketing, SLAs, and asset management.
Our work has a direct impact on the lives of thousands of people every year. If you are passionate about creating a world where musicians can thrive, then this could be the place for you.

Help Musicians and sister charity Music Minds Matter are powered by a love of music, which is why they empower and support those who create it and make it happen. For over 100 years, Help Musicians has been working hard to make a meaningful difference to the lives of musicians across the UK. In a precarious profession often filled with ups and downs, opportunities are hard-won whilst challenges come along all too easily, with unsteady income and physical and mental health concerns common issues. Help Musicians offers a broad range of help to support music creators in times of crisis and opportunity - ensuring musicians across the UK can achieve their creative potential and sustain a career in music. Sister charity, Music Minds Matter, puts mental wellbeing centre stage in music. It works proactively to help prevent mental health crises, providing everybody who works in music with the early support, knowledge and tools they need, at exactly the time they need them.

Salary: Up to £45,000 per annum (dependent on candidate experience) plus 10% pension, health care cash plan and a range of other great benefits including hybrid-working, Contract and hours: 1 Year fixed term contract - 35 hours per week (Monday to Friday)