Infrastructure Engineer (668147)

Charles Taylor InsureTech is looking for an Infrastructure Engineer to provide timely and efficient 2nd and 3rd Level support to the organisation's user community as part of our Infrastructure Support Team. The Engineer should have experience supporting, enhancing and implementing Network, Telephony, Application services and EUC to maintain timely operation services to our Business. This specific role supports a 24x7 operations team across multiple sites and therefore requires the Engineer to undertake site support and provide out-of-hours support as part of the IT Call-Rota.,

• Manage the ongoing support and configuration of our Network, Telephony, Application services and EUC.
• Monitors performance, utilisation and schedules coverage for all specialised operational functions such as logging, backup archiving and restoration of critical data and services.
• Develops and tests recovery procedures in the event of individual or catastrophic failure.
• Support the deployment and maintenance of the D365 Office Suite of Applications.
• Work with the Service Desk and Desktop support Teams to enhance their capabilities to resolve incidents and requests.
• Respond to assigned requests for IT support and services (including incidents, and service requests) in a timely, polite, and efficient fashion, adhering to the defined SLA timeframes.
• Manage Vendors and suppliers to ensure satisfactory support levels are achieved and timely delivery of services.
• Assist in the development and implementation of the company's technology strategy.
• Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes and ensuring compliance with licensing requirements
• Perform proactive maintenance on supported systems.
• Build positive relationships with other Teams to enhance the level of service provided
• Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required
• Provide On-Call support via the Out of Ours on call rota.
• Contribute to project activity, completing assigned tasks as necessary to the designated timescales
Values Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. INTEGRITY: We do the right thing COLLABORATION: We are one AGILITY: We learn, evolve, and adapt CARE: We are compassionate and human ACCOUNTABILITY: We take ownership


• Experience working with infrastructure in both physical locations, offices and Data Centres as well as Cloud operations in AWS and Azure
• Experience with AWS services including compute, storage, networking and automation
• Experience with Telephony PBX systems such as MITEL 250/MiVoice Business and call recorders
• Experience with networking such as firewalls, switches, TCP/IP and have an understanding of SIP/ISDN telephony communication protocol
• Experience in managing Windows Server DNS DHCP, SQL, PowerShell scripting
• Ability to work independently and as part of a team. Ability to prioritise own workload and meet agreed deadlines
• Ability to communicate effectively at all levels
• Exposure to common applications i.e. Microsoft Office & Outlook and other Microsoft Applications
• Knowledge of Active Directory Administration including Group Policies.
• Experience in Exchange Online, Mimecast.
• Hardware installation and troubleshooting, including laptops, desktops, telephones, mobile telephony, printers, and other peripherals
• Experience of common build and imaging software for deploying corporate standard images to standard desktop hardware
• Experience in IT Service management logging systems; ideally Service Now or similar
  
  Charles Taylor Group uses cookies and other technologies to collect user data from your device, so that we can provide information which will be helpful and relevant for you Learn more, Digital innovation is reshaping the insurance industry - We're making it happen. Charles Taylor InsureTech was established to help insurance businesses drive change through the delivery of technology enabled solutions. We don't have a one-size-fits-all approach or prescriptive methodology. We work consultatively with our clients to revitalise their operations, reinvent established processes and implement future-ready solutions that deliver measurable benefit and improve data-driven decision making.
Charles Taylor is a global provider of professional services and technology solutions dedicated to enabling the global insurance market to do its business fundamentally better. Dating back to 1884, Charles Taylor now is currently in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa. Charles Taylor believes that it holds a distinctive position in its markets in that it is able to provide professional services and technology solutions in order to support every stage of the insurance lifecycle and every aspect of the insurance operating model. Charles Taylor serves a diversified blue-chip international customer base that includes national and international insurance companies, mutuals, captives, MGAs, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds. Charles Taylor has three distinct business areas - Claims Services, InsureTech and Insurance Management. Charles Taylor was recently acquired by an investment company managed and controlled by Lovell Minnick Partners LLC. Lovell Minnick is a US Private Equity firm that invests in the global financial services industry, including related technology and business services companies, with a focus on helping to build long term value for clients, employees and shareholders. The acquisition will support the continuation of Charles Taylor's successful growth strategy, with a focus on expanding client relationships, broadening specialist capabilities and the range of services and technology solutions, deepening geographic coverage, and reinvesting in quality of service and technology., The Charles Taylor InsureTech team blends hands-on insurance expertise with fresh thinking from the worlds of technology consulting, financial services, ecommerce and beyond. We are very proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work. We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business. We are very committed to ensuring our people are given continuous learning and development. As well as structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum.Equal Opportunity Employer Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.