Infrastructure Maintenance Protection Co-ordinator- Sheffield Blast Lane

1. Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales.

2. Provide safety & technical advice and conditions to stakeholders to enable compliance with Network Rail policies and standards.

3. Manage environmental issues to maintain compliance with environmental legislation.

4. Manage the process to recover Third Party costs against Network Rail where appropriate & protect Network Rail from possible liability claims.

5. Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction.

6. Undertake an appropriate programme of work quality checks.

7. Develop, agree & manage a plan of works, compliant with Network Rail Standards that satisfy all stakeholders expectations.

8. Manage the budgetary spend for contractor resource and staff where instructed.

9. Manage in conjunction with the local Community Relation Manager the pre-notification process between Network Rail and our lineside neighbours for any works which will affect them.

· Qualified to HND/HNC level or equivalent experience

· In depth understanding of corporate policy regarding dealing with public complaints

· Proven successful track record in customer relationship management

· Able to demonstrate highly developed problem solving skills

· Able to demonstrate excellent interpersonal, influencing, communication and organisation skills

· Proven ability in influencing internal & external stakeholders

· Detailed knowledge of Network Rail Standards

· Good knowledge of the Statutory Railway Notices; including by-laws

Desirable

· Knowledge of operational railway environment

· Experience of Outside Parties Work

· Detailed knowledge of functional disciplines including maintenance and operations