Infrastructure Maintenance Protection Co-ordinator - Stafford *12 month secondment*

Every day will be different, but you can expect to be involved in the following activities: 1. Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales. 2. Provide safety & technical advice and conditions to stakeholders to enable compliance with Network Rail policies and standards. 3. Manage environmental issues to maintain compliance with environmental legislation. 4. Manage the process to recover Third Party costs against Network Rail where appropriate & protect Network Rail from possible liability claims. 5. Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction. 6. Undertake an appropriate programme of work quality checks. 7. Develop, agree & manage a plan of works, compliant with Network Rail Standards that satisfy all stakeholders expectations. 8. Manage the budgetary spend for contractor resource and staff where instructed. 9. Manage in conjunction with the local Community Relation Manager the pre-notification process between Network Rail and our lineside neighbours for any works which will affect them.

· Qualified to HND/HNC level or equivalent experience · In depth understanding of corporate policy regarding dealing with public complaints · Proven successful track record in customer relationship management · Able to demonstrate highly developed problem solving skills · Able to demonstrate excellent interpersonal, influencing, communication and organisation skills · Proven ability in influencing internal & external stakeholders · Detailed knowledge of Network Rail Standards · Good knowledge of the Statutory Railway Notices; including by-laws We would also like but it isn’t crucial to have/to be: · Knowledge of operational railway environment · Experience of Outside Parties Work · Detailed knowledge of functional disciplines including maintenance and operations, Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision

The West Coast South route stretches from the south of Crewe to London Euston, carrying millions of passengers, and up to 10% of the country’s freight traffic each year. Our route contains the West Coast main line which stretches over 1,000 miles of track and has 64 passenger stations. It’s also the busiest mixed-use railway in Europe, forming Anglo-Scottish journeys between London, Glasgow and Edinburgh, as well as providing commuter links to the capital through Hertfordshire, Northamptonshire, and Buckinghamshire. The West Coast main line was electrified in the 1960s, allowing for longer, faster train services for passengers and freight. This meant that London Euston Station has to be rebuilt to create space for the new overhead equipment and was the first station in London to provide express passenger journeys to distant cities. Our Region Our North West & Central region runs from London Euston and Marylebone in the South through the Chiltern and West Midlands regions, the North West of England, and Cumbria before joining with Scotland at Gretna. We are home to the West Coast Mainline, the busiest mixed-use railway in Europe, serving London, Birmingham, Manchester, Liverpool, Edinburgh, and Glasgow. We’re a very busy region, with 1.3 million passengers travelling on our rails every weekday, and 700,000 tonnes of freight moved a week. With 571 stations in the North West & Central region, we make up a quarter of Britain’s railway system. We are committed to transforming the North West & Central region into a customer-focused service organisation, putting passengers first. We will prioritise safe, reliable train services against the ongoing need to build a bigger, better railway capable of transporting more people and produce in the future. For us, ‘Diversity' means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking. We value the commitments you may have outside of work and will consider flexible and hybrid working applications. If we can make it work – we will! Please click here for more information. We are thrilled to announce that Network Rail has been recognised as one of the Times Top 50 Employers for Gender Equity for the fourth consecutive year!

· Salary: £35,582 - £40,029

• Pro-rata annual leave entitlement (28 days)
• My benefits – our discounted online shopping site
• A range of discounted offers including, childcare vouchers, healthcare offers – cycle to work, healthcare club discounted membership and other benefits
• Subsidies of up to 75% on rail and underground season tickets
• 75% discount on leisure travel
• A choice of contributory pension schemes
• 2 weeks paid reserve leave for our Armed Forces community
Want to find out about what fantastic benefits we offer? Find out here Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.