Infrastructure Manager

On 1 July 2022, NHS North Central London Integrated Care Board (NCL ICB) was established. The ICB is part of North Central London Integrated Care System (ICS). The ICS is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey and Islington.
ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of ICSs:

• to improve outcomes in population health and healthcare


• tackle inequalities in outcomes, experience and access


• enhance productivity and value for money


• help the NHS support broader social and economic development.

North Central London's population is incredibly diverse, and continues to grow and change. This brings pressure and challenges for the local health and care services that NCL ICB commissions - or buys - on behalf of residents. NCL ICB works closely with Councils, providers, general practices, voluntary, community organisations, and unions, to achieve our shared aims.
NCL ICB values our staff, our partners and their expertise to deliver the best health and care possible for the patients and residents of North Central London.
We are committed to recruiting a workforce which is reflective of our diverse population, where individual contributions are encouraged and valued. We welcome and encourage applications from all candidates regardless of age, race, sex or gender identity, religious beliefs, marital status, sexual orientation, disability, caring status or neurodiversity., The holder of this post must possess advanced technical design, implementation, and administration experience using Microsoft Entra, Intune and Sharepoint. As the subject matter expert, there will be an expectation to collaborate and upskill colleagues across the technical services teams.
The Infrastructure Manager is accountable for the delivery of the service. This role will lead the development and deployment of a strong governance and management practices to assure the delivery of infrastructure services across private and public cloud platforms.
As a senior manager in the ICT service, the Infrastructure Manager will work with the Head of Service in re-tendering services, as well as procuring new technical solutions as part of the wider ICB and ICS strategy.
The Infrastructure Manager will develop strategies for managing the hybrid cloud and on-premises platforms, managing compliance with technical, regulatory and security requirements and standards. Ensuring that a catalogue of platform infrastructure services, delivered by in-house and/or 3rd party vendors, meet service level agreements.
This role will ensure the services are monitored effectively and that identified actions to maintain and/or continuously improve levels of service are implemented.
The post holder will be responsible for developing policies, processes and long-term strategies for the design, monitoring, and maintenance of infrastructure services required to meet service availability targets., Key working relationships
Key working relationships for this role includes Senior ICT Operations colleagues, Engineers and Service Leads across the ICT Technical Operations team plus Change Management and Technical Governance.
Build and maintain good working relationships through communication with a broad range of clinical, digital, and managerial stakeholders, at varying levels across NCL health and care organisations, and with external organisations including key suppliers.
The post holder will be responsible for the management of the NCL Infrastructure team to deliver services and developments to the 205 GP practices, the ICB as well as the wider health economy.
Represent the ICT service for internal and external meetings, which may require delivery of difficult messages to high-level audiences.
Effective stakeholder management across different organisations and at all levels, maintaining relationships with key and high-profile stakeholders.
Commit to working and engaging constructively with internal and external stakeholders on a range of contentious issues.
Ensure optimal levels of engagement to secure stakeholder commitment and support for the development and implementation of strategic change programmes.
The post holder will build and maintain relationships with GP senior managers and partners, PCN Clinical Directors and ICB primary care clinical leads., Applicants who can clearly demonstrate how they meet our role profile requirements will be shortlisted for interview. To enquire about your application or inform us of any changes in your circumstances please ensure you quote your application reference number.
Please ensure you check your email account regularly as this is how we will communicate with you. Invitations for interview are sent by email only, so it is important that you monitor your emails once you have submitted an application online. If you have not heard from us within a month of the closing date you should presume that you have not been shortlisted.
If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems in order to support and manage your recruitment and employment within the organisation.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. Depending on the role a Criminal Records check may be required, all cases of criminal record history are dealt with on a case-by-case basis.


• Educated to Master's degree or equivalent level of experience working at a similar level in the specialist area.


• Evidence of continuing professional development and managerial development


• ITILv3 Foundation certification


• Microsoft Cloud and infrastructure certification


• Significant experience in infrastructure operations, management and leadership


• Significant experience in providing senior level technical support through a team of technical experts.

· Significant experience in providing specialist, professional technical support and guidance to peers and colleagues.
· Complex configuration, administration, planning, design, implementation, and management of cloud operations services.

• An in depth understanding of a range of security authentication and encryption methods.


• Significant experience ensuring all services are in accordance with legislation and good practice.


• Understanding and experience of working in a full-service ICT operation.


• Experience designing and delivering technical infrastructures to support a multi -client base.


• Contributing to managing budgets


• Experience identifying opportunities for improvement and change in a large organisation.


• Understanding of the current issues impacting on the NHS.


• ICT expert with an advanced working knowledge and proficiency in all Microsoft packages (e.g. Entra, InTune, Sharepoint, PowerApps).


• Setting high standards and driving a culture of excellence.


• Delivering high quality outputs.


• Provide and receive highly complex, sensitive, or contentious information, and present complex and sensitive information to large and influential groups.


• Negotiate on difficult and contentious issues including performance and change.


• Takes decisions on difficult and contentious issues where there may be several courses of action.


• Strategic thinking - ability to anticipate and resolve problems before they arise.


• Ability to analyse complex facts and situations, and develop a range of options.


• Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly.
  
  Working for our organisation

NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.
As an ICB, we're focused on:
· improving outcomes in population health and healthcare
· tackling inequalities in outcomes, experience, and access
· enhancing productivity and value for money
· helping the NHS support broader social and economic development.
We're ambitious, driven, and passionate about working collaboratively and creatively to deliver the best health and care possible for our patients and residents through every stage of their lives. Our Population Health and Integration Strategy outlines our vision and priorities and will shape our focus as a system for the coming years.
It is an exciting time to be joining NCL ICB - we have commenced an organisational change programme to redesign the structure of the organisation and the way that we work to
better meet the needs of our population, our people, our system, and our partners. As part of the organisational change programme, we want to re-launch and re-energise the organisation, embed new ways of working and building the capabilities we need to create a thriving organisational culture.