Infrastructure Officer

We have a vacant post in the Workstation Team within DaTS Technical Services for an Infrastructure Officer specialising in workstation and application estate management, and the management of Microsoft M365 Cloud Services.

We're a friendly and inclusive team, working closely with other specialist teams within Technical Services, providing support to approximately 3000 internal users. Our job role broadly covers the following areas:

• Microsoft 365 - Workload migration, management and tech support - including, but not necessarily limited to; Microsoft 365 Apps for enterprise, SharePoint, Teams and OneDrive


• Windows enterprise management - using Microsoft Endpoint Configuration Manager (SCCM) and Active Directory Group Policy to securely manage a large estate of tablets and desktops across the borough.


• Mobile device management - Using Microsoft Endpoint Manager (Intune) to securely manage access for corporate and personal mobile devices to M365 and other corporate resources


• Desktop printer management - Using Ysoft SafeQ secure print solutions to manage availability and access to our suite of corporate MFDs


Roles and responsibilities:

• Provide third-line help desk support (break-fix support, service requests, change requests, problem management and major incidents)


• Problem solving, research and development to resolve complex issues


• Respond to monitoring system warnings and alerts


• Produce documentation, share knowledge with the team and follow IT procedures


• Communicate effectively with colleagues across other IT teams and stakeholders, and know when to escalate


• Opportunity to work on team and/or individual projects
  
  We are looking for people with a flair and passion for IT, inquisitive in nature, with a strong attention to detail, who are motivated and forward-thinking. If that sounds like you, then why not apply to join us on a third-line workstation infrastructure team?, The successful candidate will have some skills in the following areas:


• Microsoft Configuration Manager (SCCM and Intune)

+ Application packaging, supersedence rules, deployment, monitoring and troubleshooting
+ Configuration Items and Configuration Baseline

• Plan for the deployment of Windows Feature Updates


• Windows Feature Updates deployment, monitoring and troubleshooting


• Active Directory and Azure Active Directory and associated tools


• Microsoft 365 Cloud Services and Apps for Enterprise

+ Management of Teams, OneDrive and SharePoint
+ M365 applications configuration via Intune
+ M365 Servicing Channels

• Using Cloud solutions to manage and support the mobile estate


• Experience in using PowerShell


• Good technical problem-solving skills.


• A keen interest in developing technologies
  
  Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development., Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.


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