Infrastructure Operations Engineer (£40,808)

We are looking for a Senior Infrastructure Operations Engineer to join our dynamic and innovative workface at an exciting and challenging time.
The role holder will manage and maintain the core infrastructure that underpins production services. Demonstrating the technical knowledge and leadership skills providing second- or third-line support for incidents, problems and changes to solutions and services.
Being responsible for preparations and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle.
Responsibilities
Include but not limited to:
+ Leading a shift team comprising of Infrastructure Operations Engineers.
+ Provide specialist technical support and assistance to projects, ensuring delivery of non functional requirements and continual service improvement.
+ Diagnose and prioritise complex incidents, investigate their causes and finding resolutions.
+ Working on your own initiative.
+ Taking responsibility for large and small changes.
+ Analysing and resolving service delivery issues.
+ Follow and/or contribute to the development of documented processes.
+ Monitor technology performance and identify opportunities to improve it – continual improvement ethos.
+ Develop and maintain good relationships with stakeholders across the business.
+ Work as part of a team to provide knowledge, help and advice.
+ Develop own skills and actively coach and develop others.
+ Develop an understanding of DVLA's services., Interviews will be held week commencing 24th October 2024.
This interview will be conducted on site at DVLA, Swansea. Further details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
If invited to interview, this may consist of a range of question types. These could include questions around Behaviours and how you would respond in any situation as well as specific examples of things you have done.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ an interview
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Use of Artificial Intelligence (AI)
You must ensure that any evidence submitted as part of your application or used during interview is truthful and factually accurate. Applications may be rejected if plagiarism is detected. Examples of plagiarism can include presenting the ideas and experiences of others, or concepts generated by artificial intelligence, as your own.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

To be successful in the role, you will need to be able to manage IT systems on and off premise. You will need to support software and infrastructure development projects and be able to work autonomously.
You will be experienced in a range of systems and be able to demonstrate that you have implemented technical best practice and worked within a technical framework. You will be expected to be the technical lead and develop your team community, using your strong leadership capabilities to develop and motivate your team., This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
As part of the application process for this role you will need to submit a CV with a Personal Statement of up to 1000 words. Further details around what this will entail are listed on the application form.
For your CV and Personal Statement, please provide detailed evidence of your experience of the following essential criteria:
+ Significant experience of working with a range of systems including Wintel\Linux Operating Systems and associated enterprise tools.
+ Evidence of defining and implementing technical best practice.
+ Ability to work within a technical framework.
+ Evidence of diagnosing and resolving problems and escalated customer issues.
+ Evidence of leading a team.

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.
To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.
Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

£40,808
The successful candidate is required to be available on a rota basis to undertake work within a shift system covering 24 hours a day, 7 days per week. An indicative shift allowance of 35% is applicable.
A Civil Service Pension with an employer contribution of 28.97%
GBP, Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.
The successful candidate is required to be available on a rota basis to undertake work within a shift system covering 24 hours a day, 7 days per week. An indicative shift allowance of 35% is applicable., Alongside your salary of £40,808, Driver and Vehicle Licensing Agency contributes £11,822 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Passionate, reliable and always willing to push yourself and those around you, you’ll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:
+ Best in class learning and development tailored to your role.
+ An environment with flexible working options where we encourage a great work-life balance.
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
+ Generous employer contribution of 28.97%, depending on chosen pension scheme.
+ Digital communities with clear career frameworks.
+ On-site gym plus personal training available (membership applies).
+ On-site nursery, restaurants and coffee bar.
+ 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King’s birthday.
+ Free parking.
+ A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need.
There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information., A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.