Infrastructure Support Administrator

We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
+ Care based on what matters to people.
+ Care provided at home or close to home.
+ Improvement through learning, research and innovation.
+ Prevention and alternatives to hospital.
Great Organisation
+ Buildings that support health and wellbeing.
+ Technology enabled care.
+ Care teams are supported by responsive corporate services.
+ Safe, efficient, effective and productive.
Great People
+ A place people love to work and feel valued.
+ Living our values with staff (all voices count).
+ Attract, grow and develop talent.
+ Leaders with compassion, who continuously learn and listen.
Great Partner
+ Encourage and enable effective partnerships.
+ Joined-up community services.
+ Work with others to maximise workforce opportunities.
+ Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19., The Infrastructure Support Administrator is an active member of the Digital Services Infrastructure Team whose role is to provide support on all day-to-day tasks and projects that the Infrastructure team are involved in.
They will work closely with the Technical Services Manager and all members of the team to provide support for procurement; technical refresh projects; license management; day to day maintenance and support of the Cornwall Foundation Trust (CFT) compute and telephony estate., + Assist Digital Services Infrastructure Team in processing all CFT IT based procurement requests.
+ Maintain, monitor and manage Infrastructure email account as required
+ Manage and process all IT related procurement requests received from CFT staff\Teams ensuring approvals are passed through to correct area in timely manner.
+ Communicate information on all IT requests to end users, stakeholders and the Digital Services Infrastructure team
+ Request further information if required from end users, stakeholders and Team Managers to ensure procurement requests are completed correctly.
+ Maintain and manipulate numerous sources of data to provide information for Digital Services team, allowing appropriate decisions to be made on Infrastructure based issues.
+ Manage, and when required create, an effective filing system for documentation created across the Digital Services Infrastructure team.
+ Periodically audit and rationalise documentation.
+ Maintain existing data sources and Standard Operating Procedures, ensuring that the team adhere to version control standards.
+ Act as a first point of contact for end users and stakeholders, resolving day-to-day issues where possible or escalating to Technical Services Manager\other senior team member(s), ensuring that problems or enquiries are co-ordinated through to resolution.
+ Participate in developing support documents and FAQ's for users.
+ Co-ordinate and communicate with internal and external stakeholders.
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Working for our organisation
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:
+ Career conversations and individual development plans for succession planning and talent management
+ Protected CPD time for registered staff
+ Access to a dedicated central development fund supporting CPD for all staff
+ Leadership and Management development programmes
+ Coaching and mentoring opportunities
+ A full clinical induction programme for operational skills
+ Access to a care certificate programme for our band 1-4 clinical staff
+ A bespoke and robust preceptorship programme to support newly qualified staff
+ Individual professional development programmes
Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:
+ Suite of health and wellbeing initiatives to support our colleagues physical and mental health
+ Free access to individual HARP portfolios to support revalidation for nursing staff
+ Free DBS checks where required
+ Discounts available from retailers, UK hotels and main attractions
+ NHS Pension Scheme
+ Salary sacrifice car scheme
+ Cycle to work scheme
+ The Trust reimburses all application costs for staff eligible to apply for EU settlement status.
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Any general recruitment queries, please contact our recruitment team on