Initial Triage Officer

To answer telephone calls to Sussex Police Switchboard promptly, in a helpful and courteous manner and in accordance with public service targets. Use brief questioning to identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution. Using the Engagement & Resolution flow chart, identify the appropriate action to resolve / determine the appropriate agency, or to determine whether the call is emergency/non-emergency related and to extend the call to the appropriate Contact Officer. When receiving communications which are not emergencies and do not require police involvement, endeavour to resolve the enquiry or issue, without extending the call through to a Contact Officer. This could include using the Call Resolution Guide to signpost to an appropriate agency or by recording updates on police systems to notify the staff member/officer. When receiving communications that appear not to be a police matter, but are not listed within the Call Resolution Guide, have the confidence to use own initiative, applying professional judgement in signposting the caller to another agency/advising that it is not a police matter. Assist in maintaining accurate switchboard database records by making enquiries and collating information., We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement. We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you. Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police

Excellent verbal and written communication skills with the confidence to make decisions and deliver difficult messages. Able to communicate difficult messages to the public effectively and sensitively. Able to use own initiative, using own professional judgement to give the right advice. Good interpersonal skills to be able to influence and negotiate with both internal and external persons and deal courteously with enquiries. The ability to work effectively as a member of a team. The ability to implement a policing framework to make decisions with the ability to think laterally and be able to creatively resolve incidents. Effective time management and prioritisation skills in order to ensure that their workload is managed to meet timescales. Professional at all times and adhere to the Code of Ethics Demonstrate Personal Responsibility and the ability to work with minimal supervision. Understanding of confidentiality and Data Protection/Freedom of Information issues

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. We wish you all the very best with your application. Chief Constable Tim De Meyer & Chief Constable Jo Shiner, Policing is an exciting 24/7 business and we take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• financial and mental wellbeing guidance and support, Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process. Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment