Inpatient Advisor

We are seeking a proactive and empathetic Inpatient Advisor to be part of our patient services team within the Contact Centre. You will play a key role in supporting patients during their hospital stay, particularly those with extended stays or additional treatment needs. Your role will involve working with clinical, administrative, and financial teams to ensure smooth coordination of patient care and cost arrangements.,

• Conduct regular patient reviews to identify patients needing additional support, ensuring all care and financial requirements are met promptly.
• Collaborate with multidisciplinary teams to develop comprehensive patient care plans, ensuring seamless administrative and financial processes.
• Attend daily meetings and perform ward rounds to stay informed of patient needs and ensure proactive solutions, maintaining a high standard of care.
• Serve as the first point of contact for patients and next of kin to provide clear communication about care plans and financial arrangements, ensuring patient satisfaction.
• Build and maintain strong relationships with consultants, clinical staff, and hospital teams to facilitate effective coordination and timely resolution of issues.
• Assist with daily tasks in the Contact Centre to ensure smooth departmental operations and exceptional patient support.
• Contribute to ad-hoc projects to support the hospital's commercial and operational goals, ensuring flexibility and responsiveness to emerging needs.
  
  The ideal candidate for the Inpatient Advisor role will be someone who thrives in a dynamic, patient-centered environment. You are empathetic, approachable, and able to handle sensitive situations with care and professionalism. You have a proactive mindset and excel at solving complex patient and administrative issues, ensuring that patient care is seamless from admission to discharge. With your excellent organisational skills, you're able to juggle multiple priorities while maintaining attention to detail, ensuring that no patient needs are overlooked. You're a strong communicator, capable of building positive relationships with patients, families, and medical teams alike. Above all, you are committed to providing the highest standard of care and ensuring that every patient feels supported throughout their journey., Previous experience in healthcare or a patient-facing role to bring a solid understanding of patient care dynamics.
• Strong communication and interpersonal skills to interact effectively with patients, NOK, and hospital teams.
• Excellent organisational skills and attention to detail to manage multiple patient cases and ensure all arrangements are in place.
• Problem-solving abilities to address patient needs and queries efficiently.
• Ability to work independently and as part of a team to ensure smooth operations and coordinated care.
• Proficiency with healthcare management software and IT systems for managing patient records and coordinating across departments.
  
  At King Edward VII's Hospital, we are renowned for providing exceptional healthcare to civilian and military personnel, including veterans. As a leading private hospital, we combine compassionate care with cutting-edge innovation, consistently receiving top reviews on Doctify. Our team is committed to advancing healthcare through research, education, and a patient-first approach., At King Edward VII's Hospital, we believe in creating an inclusive and diverse workplace where everyone feels respected and valued. We are committed to creating a workplace that is welcoming and inclusive to everyone, regardless of their race, ethnicity, gender identity, sexual orientation, age, religion, or any other characteristic that makes them unique. We believe that by embracing diversity and fostering inclusion, we will create a workplace that is stronger, more innovative, and more successful.
  
  Opportunity to work in a prestigious private hospital known for outstanding patient care and top Doctify reviews.
• Professional growth through training and development opportunities with leading consultants.
• Enjoy free meals - annual savings of circa £2,000
• Be part of a supportive and collaborative team focused on delivering the best healthcare experiences.
In return, we offer:
• Complimentary lunch
• 35 days of Annual Leave (inclusive of bank holidays) that increase with long service
• Private Healthcare
• Staff Referral scheme
• Company pension scheme
• On-going training and professional development opportunities
• Season Ticket Loan
• Help to buy a bike
• Free Employee Assistance Programme
• Access to EdenRed and various discount retail vouchers