Inpatient / Outpatient Facilitator

With the guidance and supervision from the Capacity Planning Co-ordinator, will lead and manage their teams effectively in line with Trust policy and protocols. Ensuring the teams are positively supported and guided through all aspects of their daily duties and conduct. Is responsible for the day-to-day operational management of the access and booking targets in relation to the whole patient journey for the designated specialties. Will ensure a focus is maintained on customer care standards at all times and represents the service of Access, Booking and Choice in a professional manner., Supporting the daily operational management of capacity and booking for Inpatients and Outpatients.

• Work flexibly to ensure all aspects of the services are supported in terms of staffing, ensuring staff are redeployed effectively to meet the service needs.
• Follow systems in place that assist the service user and the
staff to provide a safe and effective access and booking experience.
• Will have a clear understanding and working knowledge of all current
access targets.
• Meet frequently as required with the Capacity Planning Co-Ordinator to flag any issues relating to capacity and staffing.
• Actively seeking new ways of working that will assist staff to provide a
quality service at all times.
• Contributing to success against locally and nationally agreed targets, including waiting list management, validation and adherence to RTT timeframes
With supervision from the Capacity Planning Co-ordinator, will lead their teams in line with Trust policy and protocols. Ensuring the teams are positively supported and guided through all aspects of their daily duties. Is responsible for the day-to-day operational management of the access and booking targets in relation to the whole patient journey. Will ensure a focus is maintained on customer care standards at all times and represents the service of Access, Booking and Choice in a professional manner. Responds and actions any requests for information in the absence of their line manager.Working for our organisation We know we can provide you with a great place to work, alongside fantastic teams who are all pulling together to give the people of Bolton the best care possible. The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.

The vision of this Trust is to be recognised by the people of Bolton and beyond as an excellent provider of health and care services and a great place to work. We are striving to attract, recruit and retain high calibre skilled staff which reflect our communities. We are an inclusive employer who trains and develops our staff in a positive learning environment. We thrive on cultivating cultural architecture, if you have the right skills, attitudes and behaviours, in line with our Trust values, we welcome and appreciate the diversity you bring to our organisation. We offer a wide range of staff benefits please click on the link below to see what current benefits we have. Staff benefits - Bolton NHS FT (boltonft.nhs.uk) From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.