Inside Sales Executive

This role plays an important part in supporting the Commercial Life Science team. You manage incoming customer enquiries from various channels - email, phone, the internal system - MyRSSL, - asking the right questions to understand their requirements, identifying and liaising with appropriate technical colleagues and administration functions to ensure timely and accurate communication. How you will contribute You will:

• Client Engagement: Managing incoming emails, phone calls, and MyRSSL inquiries to prepare accurate quotations/proposals and deliver timely updates on ongoing projects.
• Strong Communication Skills: Building and maintaining excellent relationships with clients and internal technical teams.
• Effective Multitasking: Handling inquiries from multiple clients across various channels simultaneously while maintaining high service standards.
• Proactive Outreach: Sending targeted outreach emails and conducting initial scoping calls with small or dormant accounts to drive new business opportunities.
• Account Management: Serving as the primary point of contact for assigned accounts, focusing on maximizing existing business and identifying new growth opportunities.
• Additional Support: Assisting the Commercial Life Science team with other tasks as needed to achieve business goals.
  
  A desire to drive your future and accelerate your career and the following experience and knowledge:
• Educated to degree or professional qualification standard in a science subject
• Intermediate level for MS Office (Word, Excel and PowerPoint)
• Proven excellent communication and relationship building skills
• Retail account management Demonstrating credibility with senior stakeholders
• Ability to maintain calmness whilst multi-tasking with several stakeholders and re-prioritise in changing environments
• Excellent communication skills with ability to adapt personal style to others' preferences and translate complex scientific information into simple terms.
• Ability to manage stakeholders and keep key partners updated on progress
• Peer Relationships - Collaborative style with ability to build partnerships both internally and externally, quickly finding common ground and solve problems for the good of all.
• Previous Inside Sales / Customer Service or Account Management experience in scientific setting
• Multitasking / fast paced environment / managing several communication channels
• Direct client experience
  
  Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride. Reading Science Centre is the Global Science Centre for Mondelez International. In addition to providing research and scientific services to its parent company it also provides a range of scientific services to other companies operating in the the food and pharmaceutical industries., Reading Scientific Services Ltd (RSSL) is a cutting-edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries. Enriched by our parent company, Mondelēz International, our team are committed to transforming lives through science, innovation and collaboration., At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.