Insight Analyst

As our Insight Analyst within the Insurance Analytics team, you'll be responsible for the end-to-end delivery of insights reporting for Insurance Claims. You will ensure strategic insight is delivered within the Insurance operation to support informed decision-making. You'll create solutions to solve some of the organisation's toughest problems and deliver tangible business value through process efficiency, exceptional customer experiences and reduced indemnity spend. This role requires the creation of prompt and precise insight to support key stakeholders and you'll combine multiple sources of data in each piece of analysis to add value and supply a defined picture for each subject matter. At Saga, we work flexibly, which means our colleagues have autonomy over where they work- at home or in a hybrid setting. This role has a small hybrid element, which means that our team comes together when we need to collaborate.Role Responsibility As an Insight Analyst you'll be responsible for identifying insight opportunities through partnering with stakeholders, both understanding their business problems and developing solutions. Other accountabilities will include:

• Manipulation of large and complex datasets into structured formats to support insights reporting and analytics
• Being involved in Machine Learning use cases and support their delivery, benefits tracking and maintenance.
• Able to work on multiple projects, management of priorities and workflow including to other internal and external stakeholders.
• Be an advocate for the Insurance Analytics team across the wider business, working collaboratively to demonstrate how analytical techniques can deliver enhanced business outcomes improvement process
• Translate the results of analysis into actionable business recommendations, identifying emerging risks and providing insights and recommendations
• Own a performance pillar, providing responsibility to understand exceptions occurring and escalate these to the relevant teams. Ensuring data is useful and emerging risks are mitigated through business rectification
• Delivery and maintenance of Tableau dashboards and self-serve outputs for end users
• Nurture industrialised analytical products ensuring their continual evolution to match changing business requirements
• In a clear and concise manner communicate the outputs to non-technical claims teams
• Ensuring maintenance of high-quality documentation (data dictionaries, claim processes and data flows) on Confluence to minimise key person dependencies
• Clear audit of report requests, communication with requestors, and QA process to be followed
• Performance of regular reconciliations to validate accuracy of data and reporting
• Supporting delivery of accurate and validated data and insights, compliant with our Saga Data Governance Framework (GDPR & DPA) and following ICO best practice
  
  As an Insight Analyst you would be an advanced user of Excel and SQL for data manipulation and educated to degree level preferably numerical or related discipline, Experience of working with multiple stakeholders to deliver analytical projects.
• Highly analytical with experience of problem-solving analytics.
• Experienced in the use of data visualisation and reporting software such as Tableau, PowerBI or an equivalent.
• Experienced communicator of technical content.
• Successfully contributes to a fun, fast-paced, "fail fast"/agile environment
  
  Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better. We're passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We're dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference. Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues. We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich. BENEFITS AVAILABLE TO ALL COLLEAGUES:
• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform