Insights Analyst

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Joining a vibrant Insights team, the aim of the Insight Analyst position is to ensure that the organisation helps to deliver the aims of being Customer and Data driven. (Set out in the Transform-D strategy). You will play a crucial role taking a variety of data (market & commercial intelligence, customer satisfaction, healthcare data) and supporting decision making at the highest level by developing actionable insights.

Your key responsibilities will include :

• Develop comprehensive Market Size & Share reporting to support the UK&I business planning process.


• Responsible for supporting the creation and execution of the UK & Ireland Customer Experience (Cx) Strategy, to champion embedding customer insights into daily processes of our employees via different channels.


• To support the delivery of a robust and systematic approach to Cx Measurement, to be a thought leader and role model for data driven decision making based on customer insights


• Identify key market trends & opportunities & build into a dynamic SWOT tool, to enable business decisions


• Carry out Market Research (both Quantitative and Qualitative) into specific topics


• Use external healthcare data sources to drive data driven and targeted marketing and sales campaigns


• Potential additional team leadership across data analysis and reporting projects.


Who you are:


• Degree level education or equivalent in data focused subject


• Proven experience in data driven roles


• Track record of designing and implementing Customer Experience Metrics


• Experience of leading critical market research projects (quantitative & qualitative)


• Confidence to lead on healthcare data projects using external data providers


• Good understanding of the UK Healthcare market and available data sources


• Ability to translate data into actionable insights with experience in data analysis and visualisation tools


• Understanding of and interest in the latest Customer Experience theory


• Up to date knowledge of innovative Market Research techniques


• Analytical and questioning mindset


• Skilled at building strong networks both inside and outside the company


• Strong influencing skills


• Ability to express ideas fluently and eloquently both in writing and verbally


• Agile learner


Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.


• Degree level education or equivalent in data focused subject


• Proven experience in data driven roles


• Track record of designing and implementing Customer Experience Metrics


• Experience of leading critical market research projects (quantitative & qualitative)


• Confidence to lead on healthcare data projects using external data providers


• Good understanding of the UK Healthcare market and available data sources


• Ability to translate data into actionable insights with experience in data analysis and visualisation tools


• Understanding of and interest in the latest Customer Experience theory


• Up to date knowledge of innovative Market Research techniques


• Analytical and questioning mindset


• Skilled at building strong networks both inside and outside the company


• Strong influencing skills


• Ability to express ideas fluently and eloquently both in writing and verbally


• Agile learner
  
  Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters., At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.


Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to aaaY
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