Insurance Administrator
Blacks Vets Dudley Surgery
Insurance Administrator
£22542
Blacks Vets Dudley Surgery, Kates Hill, Dudley
- Full time
- Permanent
- Onsite working
Posted 4 weeks ago, 22 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: cb9ef9a1f9c0453099859f33fed1d8b1
Full Job Description
- Contacting clients for insurance claim forms and up to date policy documents either by telephone, text, or email.
- Prioritising and processing claims with strict time limits.
- Calculate claims and submit via specific claiming methods.
- Create detailed notes and process documents in line with GDPR.
- Process payments received from insurance companies by cheque or BACS and allocate to clients' account on PMS and document via claim spreadsheet.
- If a client shortfall or refund is due pass the file to our accounts administrator to raise an account letter.
- Contact insurance companies regarding outstanding claims.
- Process pre-authorisations when requested by Vets and notify clients/branch the outcome of the insurer's decision.
- Respond to queries from clients, insurance companies and other team members daily.
- To support our culture of continuous improvement by understanding how the Claim Recovery Process is implemented and impacts across the practice and identifying realistic improvements to process.
- Provide insurance induction training to new staff.
- Carry out any additional duties as requested by Line Manager.
You will support our team by working to reduce practice debt through processing insurance claims and other related documents. We are looking for someone with strong administration skills that is confident talking through difficult situations with our clients in a caring, empathetic, and assertive manner. - 5 weeks holiday plus bank holidays and Birthday Leave
- RCVS and VDS fees paid
- External CPD funded
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Recruitment referral reward scheme
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
You will need to be flexible and able to prioritise tasks whilst working under pressure. A high attention to detail and GCSE Grade C in Maths and English (or equivalent) is required., Strong written and spoken communication skills with clients and colleagues
Excellent listening skills, with the ability to understand client's needs and proactively engage
Ability to multi-task and manage own priorities and time in a calm and professional manner
Office skills including scanning, photocopying, texting and computer literacy with Microsoft Office including Word, Excel and Outlook.
With over 50 years of experience, we are a network of 5 award-winning practices that are based around the Black Country, West Midlands. Our well-equipped practices allow us to provide high-quality primary and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets., We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership