Insurance Operations Specialist

We are seeking a talented individual to join our Marsh Portfolio Solutions (MPS) team at Marsh UK and Ireland. This role will be based in a hybrid model, requiring at least three days a week in the office. The Insurance Operations Specialist will play a crucial role in managing projects, working independently, and collaborating with various stakeholders across the company.

This is an extremely interesting and varied technical role, which will provide the successful candidate with fantastic exposure across a number of key business areas. The work is both complex and challenging, allowing you to become a real subject matter expert within your field.

We will count on you to :

Maintain an advanced understanding of the insurance industry and external regulatory environment and their procedural or operational implications for brokers and businesses.

Work closely with the Account Executives, Brokers, Transactional Team, Claims team and Technical Support Analysts to draft, check and validate slips, contracts and endorsements to a high standard.

Support brokers in the structure and design of MPS facilities producing Market Reform Contracts (MRC) and supporting documentation in accordance with latest Delegated Authority templates and MRC requirements.

Link up with the Account Executives based in the London or Norwich offices (or elsewhere) as may be required.

Be a point of contact for technical insurance questions from all sources and apply judgment as to who and when to escalate further as may be required.

Strategise own workload to meet individual SLA, KPI and Quality targets.

Train and assist lower level employees with their work as may be required.

ACII or be working towards.

Knowledge of all Microsoft Office products with heavy reference to Excel, Word, and PowerPoint.

High attention to detail.

Highly organised and methodical in approach.

Ability to work under pressure, with a desire to develop relationships and grow as an insurance expert.

Good communication skills.

What makes you stand out?

Previous or current experience working for an Insurance Broker.

Legal qualifications or contract drafting experience.

Audit, Quality Assurance, Governance or similar experience.

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin
color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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