Integrated Neurology Administrator (Parkinsons Disease)

We have an exciting opportunity to work within our Integrated Neurology Administration Team, working with the Parkinsons Specialist Nurses. If you are looking for a new challenge that will allow you to use your administration skills, we have a vacancy for 17.5 hours per week worked over 3 or 4 days per week, based at Princess of Wales Community Hospital, Bromsgrove, or Evesham Community Hospital. You will be working closely with your administration colleague supporting the specialist Parkinsons nurses, and part of a larger Administration team working with Specialist Neurology, Multiple Sclerosis and Spasticity Nurses. As part of the wider Integrated Neurology Administration Team you will be pivotal in supporting each other, particularly during periods of annual leave and absence. For this reason ability to travel between bases on occasion is preferable. Dealing with patients via telephone and email is an integral part of the role., Primary duties will include assisting colleagues with organising home visits and clinics at bases throughout the county, booking appointments and sending letters with regards to these in a timely manner. You will support the Parkinsons Nurses with audio-typing dictation, producing high standards of letters for Consultants, GPs, Patients and outside agencies. You will be required to occasionally Minute meetings and make decisions about more complex administration queries relating to patients, escalating to Acute Trusts, GPs and other agencies, when necessary. You will be required to deal with telephone queries from patients and clinicians, and monitor and process email queries. There will be scanning and processing of incoming mail regularly in conjunction with other Administrators within the team. As part of the wider Integrated Neurology Administration Team, there will be an expectation to cover your colleagues phones and generic email accounts during absence or annual leave. You will
also be required to cover our Single Point of Access referral process on a rota basis.

The use of Carenotes, NHS Spine Portal, CLIP, and other patient information systems are part of the role and relevant training will be provided if required.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities