Integrated Transfer Of Care Hub (iToCH) Administrator - West

We have an exciting opportunity to join our West Integrated Transfer of care Hub (iToCH) as one of our administrators to support the hub with processing all the referrals coming into the West community service.

The Administrator will be responsible for reviewing key blockages to patient flow, highlighting key issues to Team Managers maintainingaccurate and timely feedback to referrers, liaising with multi-agencies for the co-ordination of patient flow.You must possess excellent communication and people skills; have the ability to work under pressure, whilst being a committed member of ourteam.

This is a full time position covering the hours of 8am to 8pm 7 days/week, including bank holiday along with the other administrator within the team., The role of the Admin Support Worker is to work with prioritisers who are Nurses, Social Workers, Therapists and other members of staff employed within the multi-professional team, processing and managing the flow of patient referrals through the Transfer of care hub and local point of access.

The Admin Support Worker will monitor the referrals on the electronic referral system (STRATA) on a continual basis, triaging in partnership with the multi professional team. referrers

The Admin Support Worker will be responsible for reviewing key blockages to patient flow, highlighting key issues to Team Managers maintaining accurate and timely feedback to, liaising with multi-agencies for the co-ordination of patient flow and running reports for the system.

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.