Integrated Urgent Care Services - Service Manager

The Service Manager - Integrated Urgent Care Service (IUCS) will lead the strategic and operational development and delivery of the service, as well as taking a lead strategic role in the development of partnership working within the Gloucestershire Integrated Care System., You will lead on service and performance delivery across Gloucestershire's Health and Care NHS Foundation Trust Clinical Assessment Service (CAS) & Out of Hours Services with the interface with the IC24 lead in the111 service. This role aims to ensure the delivery of high-quality, patient-centred care while optimising resources and fostering a collaborative environment among multidisciplinary teams. You will be the first point of contact for service delivery issues and escalation through organisational structures as required. This role will hold operational responsibilities and accountability for adherence to contractual and regulatory performance and quality standards, making quality improvements to patient experience, service quality and efficiency. You will coordinate the real-time operational shift delivery in a proactive manner and produce reports on real time performance against forecast ensuring early warning systems are in place to flag potential performance and quality exceptions before they become a threat to the delivery of targets and that systems are in place to collect appropriate data and related financial information. You will have delegated responsibility to deal with on shift management issues and work closely with Team members to ensure consistency for colleagues across the teams and continually maintain service delivery both in and out of hours.

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users;
• 73.3% would recommend the organisation as a place to work;
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.