Intensive Housing Management Officer

Are you passionate about making a difference in people's lives? We are looking for a dynamic and dedicated Intensive Housing Management Officer to join our team in Luton. In this role, you will provide vital residential support to single men aged 18 and over, helping them build brighter futures.

Our service offers 9 units of accommodation, each designed to support men with housing-related needs. As a key member of our team, you will play a crucial role in:

• Enhancing personal safety, health, and security through meaningful social interactions.


• Supporting tenants to sustain their tenancies and achieve financial independence.


• Promoting economic wellbeing and helping residents reintegrate into the community.


If you're ready to make a real impact and support our residents in transforming their lives, we want to hear from you!

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

Shift Pattern: 37.5 hours per week, Monday to Friday 9 - 5 face to face in service,
• Responsible for all aspects of tenancy management which includes but is not limited to, signing up new residents, providing licensing agreements, inductions, and occupancy management.


• Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.


• Carry out regular occupancy checks.


• Ensure the accommodation in which residents live is clean and maintained to a high standard.


• Develop, participate in, and encourage residents/participants to participate in the running and development of various projects, enterprises, and activities.
  
  We're looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people's lives!

We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

What we are looking for:

• IT Proficiency, ability to learn new software programs, basic Microsoft experience is required


• Experience of working with people of complex backgrounds


• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents


• Understanding of the housing and social needs of people with multiple and complex needs


• Able to influence and negotiate positive outcomes with others


What we would like, but not essential:

• Appropriate qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice, or professional equivalent


• Experience creating co-produced support plans and providing appropriate interventions for service user and liaising with other professionals


• Experience in providing housing support and practical assistance within a residential or outreach support role


• Previous experience in a similar organisation/industry/role
  
  Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we d
  
  Training and Development, including access to courses, upskilling, and progression plans


• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments


• Employee Assistance Programme, including counselling


• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.


• Life Assurance Scheme


• Cycle-to-work scheme


• Annual Staff Awards